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MALL Partner - Marketplace Help

  • News
  • E-mail communication
  • Log in
  • Technical documentation
  • Terms and Conditions
  • Contacts

Article Categories

News, Emails and Webinars(54)

  • E-mail communication(26)

  • Webinars(5)

  • MALL Delivery Slovakia
  • New GTC for partners until 1 February 2023
  • Order Feed
  • How to change the API key?
  • Holidays in Czech Republic

How to begin(19)

  • Heureka feed - How to quickly start selling on MALL Partner?
  • Manual Input - How to quickly start selling on MALL Partner?
  • How to choose a suitable connection
  • Where do I create accounts in the MALL Partner portal for my colleagues?
  • MALL Partner Portal

Technical connection(54)

  • Connection methods(39)

  • Partner portal - settings(3)

  • Connection of accessories(11)

  • How to choose a suitable connection

Products - settings and administration(19)

  • EANs a mandatory attribute - What is EAN (GTIN) and how to get it
  • How categories, parameters, values and conditions of a category work
  • The most common MALL XML feed and API error messages
  • Inserting MALL XML feeds to the portal, working with intervals and error messages
  • How to deactivate live products using different connection types

Delivery section(23)

  • MALL Delivery (formerly MALL Delivery)(13)

  • Options for setting up your own delivery(10)

  • Changes in delivery prices and compensation
  • Delivery and its settings

Orders and administration(14)

  • The customer did not accept the goods
  • Falsely entered status DELIVERED or return document
  • How to process an order
  • Orders in the MALL Partner portal
  • Processing of orders at the temporary closure of branches Uloženka by WE | DO

SLA - quality of services(5)

  • On-Time Delivery - Fulfillment of the delivery date
  • Tracking rate - Adding tracking information to orders
  • Status error - Incorrectly entered final status of the order
  • Order SLA
  • Cancel rate - number of canceled orders

Finance and billing(10)

  • The process of returning goods
  • Delivery of an incomplete order
  • Falsely entered status DELIVERED or return document
  • Credit notes within MALL Self-Billing, the automatic billing
  • What is in a credit note

Marketing and sales support(10)

  • Holidays in Czech Republic
  • Expand your sales to other countries
  • Expansion of the product portfolio
  • What is MALL Financing by Lemonero service
  • Paid marketing support

Complaints and returns(6)

  • The process of returning goods
  • Delivery of an incomplete order
  • Withdrawal from the purchase contract within 14 days
  • Claims
  • Basic information on complaints and Withdrawal from the purchase contract - Legislation in Czech Republic
  • News, Emails and Webinars
  • How to begin
  • Connection methods
  • Products - settings and administration
  • Delivery section
  • Orders and administration
  • Marketing and sales support
  • Complaints and returns
  • Technical documentation
  • Contacts
  • General Terms and Conditions (GTC)
  • Contacts
  • MALL.cz
  • MALL Partner web
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