Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. The on-time delivery of goods to the customer has a great impact on the customer experience, so we monitor the On-Time Delivery closely. On-Time Delivery tracks...
SLA - quality of services
Tracking rate - Add tracking data to orders
Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. Therefore, it is important that the customer receives accurate and timely information. Tracking rate is the ratio of orders with added tracking data (tracking number and tracking...
Status error - Incorrectly entered final status of the order
Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. It is therefore important that the customer receives accurate information in a timely manner. Status error is the ratio of all orders with incorrect final status to all orders for the monitored...
Order SLA
In this article, you'll learn more about how SLAs (service level agreements) work and how you can influence the customer experience. Our common goal is to have a satisfied...
Cancel rate - number of canceled orders
Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. One of the basic prerequisites for us to achieve this is to minimize cancellations. Cancel rate is the ratio of cancelled orders by a partner to all orders created...
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