MALL Delivery is a service provided by the Mall Group and its goal is to simplify logistics processes and order processing on the part of our partners.

The way the service works is that the partner, after receiving the order, picks up the goods according to its standard process, except that during the packing process it gets the carrier's label directly from the MALL Partner portal. Shipment of the package is done through the affiliate network of Uloženka by WE|DO or the partner has the option of ordering the delivery service directly to their warehouse for larger shipment volumes. The MALL Partner system automatically fills in the tracking information for the end customer for the orders and also updates the order status at the time of delivery.

Benefits of the service

  • the partner does not have to deal with the connection to the carrier or manually copy the orders to their system
  • records of orders and shipments are available in one place in the MALL Partner portal
  • the partner does not pay any shipping fees to the customer, except when he decides to grant free shipping on the product
  • the service automatically fills in tracking shipments for the end customer
  • the partner does not have to deal with switching the final status of the order, the service updates it itself, including the completion of mandatory parameters
  • Questions and complaints about your shipments are handled in one place by the Operations team: operations@mallgroup.com or by calling +420 226 254 554

Availability

The current version of the service supports transport in the Czech and Slovak Republics for packages of the following types smallbox. We cover both types of delivery - the MALL network of outlets and home delivery.

Technically, the service works directly on the MALL Partner platform, so no other integration is required. If you're an API partner, a relatively simple extension of your existing link awaits you. If you use the MALL portal for order management, you will be able to use the service directly through it.

Pricing conditions

Activation and administration of the service is completely free for partners selling on the MALL Partner platform. At the same time, the partner does not pay any fees for the delivery of the shipment to the customer, the only exception is the use of the FDEL label on the product, which activates free shipping on the product. In this case, the partner pays the freight for the customer.

In addition, if the partner sends shipments through the branch network, he does not pay anything for the submission of shipments. In the case of a collection service from the partner's warehouse in the Czech Republic, a monthly fee is charged for this service, which is set at CZK 1,950 excluding VAT.

The price conditions of the transport fee in the possibly active service are adjusted to the settings of the Mall Group. The partner therefore loses the possibility to adjust the prices of transport for the customer, their level or setting a free limit (ie the limit from which the customer has free transport).

How to activate the service

If you are an existing partner with a completed registration, you can request the service directly on the MALL Partner portal tab Transport / MALL transport.
For more information on how to activate MALL Delivery, please see here.

After you submit your request, a representative will contact you to go over the details of setting up the service, such as selecting a drop-off location or collection information. After a mutual agreement, we will then activate the service on a specific date so that you are ready for a change in your logistics processes. At the same time, we will be available during the transition period to ensure that the remaining orders are processed correctly in the original mode.

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