Contacts

Do you need to contact us for any reason? Use one of these options:

Message in the MALL Partner Portal

Log in to your MALL Partner Portal and under Help Centre you can find the answers to a large part of the questions you are interested in regarding our cooperation and you can interactively submit your request directly. This way we will have a more precise identification of your request and will be able to resolve it faster.

In the event that in Help Centre you do not find the answer to your question, you can contact us by contacting the individual departments below.
For each department, you can find the email address for the country where you are trading in the MALL Partner program.

By e-mail

Callcentrum - Customer Support
The department that communicates with end customers (for example, in case of order cancellation, possible postponement of delivery of a shipment, adding information to an order).

  • CZ, SK - mpcc@mall.cz
  • HU - support@mall.hu
  • SI - cc@mimovrste.si

Sales and Marketing
A department that will inform you about planned marketing campaigns, or the possibility of expanding the product portfolio in a given country and extending cooperation to other countries where MALL Group operates.

  • CZ, SK, HU, SI - salesmp@mallgroup.com

Onboarding
The department that addresses technical questions with you about the product implementation process and initial setup within the MALL Partner Portal prior to going into production. Contact us via Help Centre.

Operations
The department that handles billing and MALL Self-Billing inquiries, order status changes, information on creating credit memos, and other operational issues.
You can also contact us with questions about your shipments for orders and shipping claims sent via MALL Delivery - you can also use the phone line here +420 226 254 554.

  • CZ, SK, HU, SI - operations@mallgroup.com

Finance
Accounting department that deals with your billing, invoicing, credits and other financial matters.

  • EN - mp@mall.cz
  • EN - mp@mall.sk
  • HU - mp@mall.hu
  • SI - mp@mimovrste.si

Complaints
The department that handles complaints and cancellations of purchase contracts.

  • CZ, SK, HU - urgence_mp@mall.cz - Credit notes for accepted claims.
  • CZ, SK, HU - reklamace_mp@mall.cz - All other claims requests that do not fall into the categories listed above.
  • SI - reklamacije@mimovrste.si

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