An email was sent to you on 15 June 2021 regarding API call restrictions. The full text can be found below or here.

We would like to inform you about the introduction of a rate limiter on the MALL API. Please note that even if you are using a different type of connection than the API, you may be affected by the limits if you are using, for example, an add-on to retrieve order data, etc.

The Affiliate Rate limiter sets the maximum number of API calls you can make in a single day. We describe the specific amounts of each limit in more detail in our Knowledge Base in the link at the end of this email. We have introduced this initiative primarily in an effort to eliminate unnecessary repeat calls to our API. For example, complete order lists, including orders already delivered and invoiced, multiple times per hour or updating products one at a time and not using bulk endpoints to update availability. This optimization is being implemented to improve stability, responsiveness and data rewriting of MALL Partner systems.

What does this mean for you?

If any of your call methods exceed or approach our limits, MALL will contact you to request an adjustment. This communication is directed to the contacts marked as TECH and MANAGER in your portal. Please check with the persons concerned whether they have received an email from MALL on this subject.

If we haven't reached you yet, we recommend you to carefully read our new article on Recommended connection to MALL Partner API under the link below and adapt your implementation according to the recommended practices. This will ensure the most efficient use of our API.

The specific number of API calls you will have available per day can be found in the partner portal here, including an overview of the current state of use.

Currently, the limits are informative for you so that you have enough time to implement the adjustments. So please adjust your connection according to our recommendations by 1 September 2021 at the latest to avoid possible overages and restrictions on your calls. The limits were set based on tracking standard and correctly connected partners.

We have prepared two articles on this topic, a detailed article and the amount of individual limits can be found here, an article with recommendations for connecting individual calling methods can be found here.

If you have any questions, please contact onboarding@mallgroup.com.


An email API call restrictions was sent to you on 15 June 2021. The full text can be found below or here.

We would like to inform you about the introduction of a rate limiter on the MALL API. Please note that even if you are using a different type of connection than the API, you may be affected by the limits if you are using, for example, an add-on to retrieve order data, etc.

The Partner Rate limiter sets the maximum number of API calls you can make per day. The specific amounts of each limit are detailed in our knowledge base in the link at the end of this email. We have implemented this initiative primarily in an effort to eliminate unnecessary repeated calls to our API. For example, complete order lists, including orders already delivered and invoiced multiple times per hour or updating products one at a time and not using bulk endpoints to update availability. This optimization is being implemented to improve stability, responsiveness and data rewriting of MALL Partner systems.

What does this mean for you?

If any of the call methods you create exceed or approach our limits, you will be contacted by MALL with request for adjustment. This communication is directed to the contacts marked as TECH and MANAGER in your portal. Please check with the personal concerned whether they have received an email from MALL on this subject.

If we have not reached you yet, we recommend you to carefully read our new article on Best practice while connecting MALL Partner API at the link below and possibly adapt your implementation according to the recommended procedures. This will ensure the most efficient use of our API.

You can find the specific amount of API calls you'll have available per day in the Partner Portal under the link here, including an overview of your current usage status.

Currently, the limits are informative to give you enough time to implement adjustments. So please adjust your connection according to our recommendations by 1 September 2021 at the latest to avoid any overages and restrictions on your calls. The limits have been set based on the monitoring of standard and correctly connected partners.

We have prepared two articles on this topic, a detailed article and the amount of the individual limits can be found here, and an article with recommendations for connecting individual calling methods can be found here.

If you have any questions, please contact onboarding@mallgroup.com.

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