To ensure a smooth launch of the MALL Delivery service, we recommend that you review the changes to your logistics and ordering processes. We have prepared a summary of the most important ones.
1. Changes to your warehouse
Prepare for the new feed as you get labels for your packages and make sure you process new orders correctly once activated.
From the date of activation of MALL Delivery, you may no longer place shipments with your original carrier (e.g. Storage tickets by WE|DO)! If you send a shipment using the old method, the synchronisation of order statuses will NOT work and you will be billed by your original carrier. You will also be denied any invoice claims.
When you activate MALL Delivery, your existing smallbox shipping will be completely replaced by our shipping. You will be able to generate labels directly in the MALL Partner Portal.
- Check to deactivate the link to the original carrier if you are using any form of automation for shipment and label filing
- new service provides labels in pdf and zpl format - choose the one that suits you better
- inform your warehouse staff about the new process, how and where to generate labels
2. Carrier settings
When you activate the MALL Delivery service, no action is required on your part, our team will set up the smallbox shipping for you.
After activation, do not set up any other carriers for smallbox, the shopping cart always offers customers only one shipping to the address according to the package size. If you have set up other shipping for the smallbox size, they will not be reflected in the shopping cart selection.
3. Order management
The service partially handles the process of switching order statuses and completing shipment tracking for you based on our connection to the shipping provider with regular synchronization of shipment statuses.
- get acquainted changes in the order process
- make sure that you always switch the order status to SHIPPED after handing over the package to the carrier, this is the main synchronization trigger
- for first orders, check that the process is correct on your side
4. Changes in invoicing
With the activation of the new service, there are no significant changes in billing, both in the active automation in the form of MALL Self-Billing and in the original manual billing method.
- you will no longer find a shipping item on invoices for goods sold
- there is a change in the collection of the time charge - the carriers send the collected funds to the MALL account, which pays you on the basis of the issued invoice
- Reduction of the number of credits - credits will be issued only for orders with shipping not covered by MALL Delivery
- if you use the "FDEL" label for free shipping on a given product during the month, you will be charged the shipping cost to cover the incurred orders with that product
5. Undelivered shipments
Meet the the parcel recovery processthat have not been delivered to the customer.
- set up email alerts for parcels to be picked up on the tab Partner/Notification Management
- make sure you have a PIN in the partner portal to pick up undelivered parcels at the branch
6. VReturns and Claims
The process for handling returns and customer complaints remains unchanged.
In the event of a claim for damage or loss, our team will be on hand to help you settle the claim with the carrier. Please direct your requests to operations@mallgroup.com
7. Transfer of an existing partner
If you are already one of our successful partners who is using this service during active sales, please prepare for a transitional period of managing your orders.
- set a firm launch date with our team for better visibility
- the service will only start with new orders on the day of activation, so be prepared to process the remaining orders through the original process!
8. API connection
If you use the API to connect to MALL Partner, it will adjustments need to be made on your side.
- modification of calling and changing order statuses and completing tracking
- implementation of a new endpoint for label retrieval
- retrieving information about undelivered shipments
- involvement of notifications of order changes (webhook) - Recommended!
In case you have any further questions, you can contact us via Help Centre.