Carrier labels for MALL Delivery

When MALL Delivery is active, the MALL Partner platform will file the shipment with an approved carrier for you and provide you with a label for each package.

Label format

The service currently supports two basic label formats, namely PDF (standard size 4 labels per A4) and ZPL. Both formats are available both via API and in the partner portal when the service is activated.

When you connect to the API, the labels are Base64 encoded, after downloading them you need to decode the labels on your side. Labels are available in PDF and ZPL, you choose the format in the API call settings.
Labels can be called for individually or Bulk.

Availability of labels

Label printing is linked to the standard order process.

Once you switch the order to SHIPPING status, the option to enter the number of packages in the order will be available within the shipping of orders within the Czech Republic and the system will return the same number of labels in the selected format.
If you are shipping from the Czech Republic to Slovakia or directly from Slovakia, there is a limit on the number of shipments in an order per item for DPD Pickup SK and DEPO SK services.
In the case of a multi-piece order, please contact the Operations team who will deal with the situation promptly.

When MALL Delivery is active, the system will not allow you to switch the order to SHIPPED status (i.e. handed over to the carrier) if at least one label has not been generated for the order!

Change the number of packages in the order

If you find that you need to generate a different number of labels during the preparation of the shipment (e.g. you end up packing the order in two boxes instead of one), you can repeat the label generation action without limitation. However, the condition is that the order is still in SHIPPING status!

Set the SHIPPED status only when the package is actually handed over to the carrier. Once the SHIPPED status has been entered, the label can only be reprinted in the last entered version, i.e. with the last entered number of packages.

In case you have any further questions, you can contact us via Help Centre. If you have problems with printing the label, you can contact us via the script I can't print the label.