Carrier labels for MALL Delivery

When MALL Delivery is active, the MALL Partner platform will file the shipment with an approved carrier for you and provide you with a label for each package.

Label format

The service currently supports two basic label formats, namely PDF (standard size 4 labels per A4) and ZPL. Both formats are available both via API and in the partner portal when the service is activated.

When you connect to the API, the labels are Base64 encoded, after downloading them you need to decode the labels on your side. Labels are available in PDF and ZPL, you choose the format in the API call settings.
Labels can be called for individually or Bulk.

Availability of labels

Label printing is linked to the standard order process.

Once you change the order status to SHIPPING, you’ll be able to enter the number of packages in the order, and the system will generate the same number of labels in the selected format.
While MALL Delivery is active, the system will not allow you to change the order status to SHIPPED (i.e., handed over to the carrier). We will update the status for you as soon as the carrier sends confirmation that the shipment has been accepted for transport. You no longer need to update the shipment status at all! We will handle all subsequent status updates for you!

Change the number of packages in the order

If, while preparing a shipment, you realize that you need to generate a different number of labels (for example, you ended up packing the order into two boxes instead of one), you can repeat the label generation process as many times as needed. However, this is subject to the order still being in the SHIPPING status! If you already have the original label, you need to replace it with a new label generated by the carrier, because the original label is automatically cancelled by the carrier by changing the number of packages.

After entering the SHIPPED status, the label can only be reprinted in the last entered version, i.e. with the last entered number of packages.

In case you have any further questions, you can contact us via Help Centre. If you have problems with printing the label, you can contact us via the script I can't print the label.