News and updates(20)

• New GTC for partners from 1.8.2021
• EANs a mandatory attribute - What is EAN and how to get it
• Service for easy integration to MALL Partner - ISimplySell.com
• Tracking rate - Add tracking data to orders
• How to choose a suitable connection

How to begin(15)

• How to choose a suitable connection
• Where do I create accounts in the MALL Partner portal for my colleagues?
• MALL Partner Portal
• Setting up contacts and notification e-mails in the MALL Partner portal
• Deliveries and their settings

Technical connection(44)

• Connection methods(31)

• Partner portal - settings(3)

• Connection of accessories(10)

• How to choose a suitable connection

Products - settings and administration(19)

• EANs a mandatory attribute - What is EAN and how to get it
• How categories, parameters, values and conditions of a category work
• The most common error messages are MALL XML feeds and APIs
• Inserting MALL XML feeds to the portal, working with intervals and error messages
• How to deactivate live products using different connection types

Transport(18)

• MALL Delivery (formerly MALL Delivery)(12)

• Options for setting up your own transport(8)

• Deliveries and their settings

Orders and administration(14)

• The customer did not accept the goods
• Incorrect DELIVERED status, or fictitious return
• How to process an order
• Orders in the MALL Partner portal
• Processing of orders at the temporary closure of branches Uloženka by WE | DO

SLA - quality of services(5)

• On-Time Delivery - Fulfillment of the delivery date
• Tracking rate - Add tracking data to orders
• Status error - Incorrectly entered final status of the order
• Order SLA
• Cancel rate - number of canceled orders

Finance and billing(10)

• Delivery of an incomplete order
• Incorrect DELIVERED status, or fictitious return
• Credit memo in Self-billing, automatic billing
• Compensation for transport to MALL dispensing points - valid from 1.5.2020 SK
• What is in a credit note

Marketing and sales support(8)

• What is the MALL Financing by Lemonero service
• Paid marketing support
• How do I sell at MALL? - Statistics in the MALL Partner Portal
• „Novelties of the month“ campaign on MALL CZ a SK
• Multipricing - solutions for the same products from other partners

Complaints and returns(6)

• The process of returning goods
• Delivery of an incomplete order
• Withdrawal from the purchase contract within 14 days
• Complaint goods
• Basic information on complaints and Withdrawal from the purchase contract - Legislation in the Czech Republic