WELCOME
TO THE KNOWLEDGE BASE!

Whether you don't know how to set up the Portal, print shipping labels, or are struggling with marketing campaigns, our knowledge base is here for you!

NEWEST ARTICLES

Nutrition Facts – Foods Exempt from This Requirement

Exceptions to the Requirement to Provide Nutrition Information Under Regulation (EU) No. 1169/2011 on the provision of food information to consumers, there are exceptions under which it is not mandatory to provide nutrition information on food packaging. These exceptions are listed in Annex V of the Regulation and apply throughout...

We have launched new delivery options on Mimovrste.com and Mall.hr

Dear partner, We have introduced new delivery options on the Mimovrste.com and Mall.hr platforms, including delivery to Pudo Points and parcel lockers. This provides your customers with increased flexibility...

GBTC changes from August 1, 2025

Dear Partner, On August 1, 2025, we will introduce changes to the MALL Partner General Business Terms and Conditions (further referred to as "GBTC"). You can find the GBTC here. Who will be affected by the changes The GBTC concerns mainly all MIMOVRSTE Partners...

What obligations does the GPSR impose on you?

In accordance with the new European Union regulation, the General Product Safety Regulation (GPSR), which took effect on December 13, 2024, you must now include new mandatory information in your listings. What information must be included in your listings...

Set the correct delivery days for Easter

Dear partner, take a look at what you should be thinking about before the Easter holidays. Setting the right delivery dates during Easter As the Easter holidays approach, be sure to set up your availability and late delivery information correctly. Make sure...

GBTC changes from March 1, 2024

On March 1, 2024, we will implement changes to the MALL Partner General Terms and Conditions (hereinafter referred to as the „GTC“). You can find the GTC here. Who is affected by the changes? The GTC are global, so these changes affect all MALL platforms in all countries where the MALL Partner service is available. What...

GBTC changes for partners from March 1, 2024

As of 1 March 2024, new General Terms and Conditions of Business (hereinafter referred to as "GTC") regarding MALL Partner's business cooperation will come into force. EN_MALL-Partner_GTC_2024-03-01Download ENG-General-Business-Terms-and-Conditions_MALL-Partner_2024-March-01Download...

New shipping fee for returns - Mimovrste.si

Dear Partner, In January, we started charging postage for all returned orders. This charge applies to all Slovenian companies with stock in Slovenia that sell products on Mimovrste.si. What this means for you Shipping charges will be included...

Fees for importers of sound and visual recording devices in Slovenia

Every time you supply audio or video recording equipment and blank audio or video fixation media to Mimovrste.com and sell it to a Slovenian customer, you are obliged to pay a fee to the Collective Management Organisation (CMO) Društvo Kopriva, k.o., Kolodvorska ulica...

SMART! service launched in Slovenia

On October 26, the SMART! service was launched in Slovenia, offering customers free shipping. The SMART! service applies to orders that: were placed on the mimovrste website, are worth more than 12.9 EUR, are in a smallbox size, and will be handed over to the following carriers: DPD | SI | SB...
Are you unsure about our MALL Partner Portal and have not found a satisfactory answer in our knowledge base?

In that case, you can send us a question via our Help Center!

en_USEnglish