News and updates(15)

• Status error - Incorrectly entered final status of the order
• What is the MALL Financing by Lemonero service
• The process of returning goods
• The customer did not accept the goods
• Delivery of an incomplete order

How to begin(17)

• SLA - quality of services(3)

• Where do I create accounts in the MALL Partner portal for my colleagues?
• MALL Partner Portal
• Setting up contacts and notification e-mails in the MALL Partner portal
• Deliveries and their settings
• Heureka XML feed - matching categories, parameters and values and creating variant products

Technical connection(40)

• Connection methods(29)

• Partner portal - settings(3)

• Connection of accessories(9)

Products - settings and administration(18)

• How categories, parameters, values and conditions of a category work
• The most common error messages are MALL XML feeds and APIs
• Inserting MALL XML feeds to the portal, working with intervals and error messages
• How to deactivate live products using different connection types
• How to activate products according to individual connections

Transport(18)

• MALL Delivery (formerly MALL Delivery)(12)

• Options for setting up your own transport(8)

• Deliveries and their settings

Orders and administration(14)

• The customer did not accept the goods
• Incorrect DELIVERED status, or fictitious return
• How to process an order
• Orders in the MALL Partner portal
• Processing of orders at the temporary closure of branches Uloženka by WE | DO

Finance and billing(10)

• Delivery of an incomplete order
• Incorrect DELIVERED status, or fictitious return
• Credit memo in Self-billing, automatic billing
• Compensation for transport to MALL dispensing points - valid from 1.5.2020 SK
• What is in a credit note

Marketing and sales support(8)

• What is the MALL Financing by Lemonero service
• Paid marketing support
• How do I sell at MALL? - Statistics in the MALL Partner Portal
• „Novelties of the month“ campaign on MALL CZ a SK
• Multipricing - solutions for the same products from other partners

Complaints and returns(6)

• The process of returning goods
• Delivery of an incomplete order
• Withdrawal from the purchase contract within 14 days
• Complaint goods
• Basic information on complaints and Withdrawal from the purchase contract - Legislation in the Czech Republic