News, Emails and Webinars(49)

• E-mail communication(25)

• Webinars(5)

• Holidays in Czech Republic
• Zásilkovna - delivery settings
• New GTC for partners until 1 July 2022
• How to change your connection type
• Expand your sales to other countries

How to begin(19)

• Heureka feed - How to quickly start selling on MALL Partner?
• Manual Input - How to quickly start selling on MALL Partner?
• How to choose a suitable connection
• Where do I create accounts in the MALL Partner portal for my colleagues?
• MALL Partner Portal

Technical connection(53)

• Connection methods(38)

• Partner portal - settings(3)

• Connection of accessories(11)

• How to choose a suitable connection

Products - settings and administration(19)

• EANs a mandatory attribute - What is EAN (GTIN) and how to get it
• How categories, parameters, values and conditions of a category work
• The most common MALL XML feed and API error messages
• Inserting MALL XML feeds to the portal, working with intervals and error messages
• How to deactivate live products using different connection types

Delivery section(22)

• MALL Delivery (formerly MALL Delivery)(12)

• Options for setting up your own delivery(10)

• Changes in delivery prices and compensation
• Delivery and its settings

Orders and administration(14)

• The customer did not accept the goods
• Falsely entered status DELIVERED or return document
• How to process an order
• Orders in the MALL Partner portal
• Processing of orders at the temporary closure of branches Uloženka by WE | DO

SLA - quality of services(5)

• On-Time Delivery - Fulfillment of the delivery date
• Tracking rate - Adding tracking information to orders
• Status error - Incorrectly entered final status of the order
• Order SLA
• Cancel rate - number of canceled orders

Finance and billing(10)

• The process of returning goods
• Delivery of an incomplete order
• Falsely entered status DELIVERED or return document
• Credit notes within MALL Self-Billing, the automatic billing
• What is in a credit note

Marketing and sales support(11)

• Holidays in Czech Republic
• Expand your sales to other countries
• Expansion of the product portfolio
• What is the MALL Financing by Lemonero service
• Paid marketing support

Complaints and returns(6)

• The process of returning goods
• Delivery of an incomplete order
• Withdrawal from the purchase contract within 14 days
• Claims
• Basic information on complaints and Withdrawal from the purchase contract - Legislation in Czech Republic