In this article, we would like to acquaint you with the possibilities of logistics solutions within MALL Partner Program.
When implementing your company, it is necessary to choose the right method of transport for the delivery of consignments to the final customer according to your needs and preferences.

The customer cannot choose a carrier in the shopping cart online, but only the transportation method for home delivery or pick-up point. It is therefore necessary to create one carrier for each type of smallbox/bigbox transportation in our system.

What are the options?

MALL Delivery

As part of our program, we offer the possibility of using a logistics service MALL Delivery, which provides you with the transport of consignments of smaller dimensions, the so-called smallbox with minimal cost and administrative impact on you.

Unlike other modes of transport, your responsibility for changes in the status of orders during the service MALL Delivery ends when you hand over the shipment to the carrier and change it order status to SHIPPED.
Our system will complete automatically tracking data (so that the customer can track the shipment) and subsequently the final statuses.

We will arrange the transport of goods for you, where we collect payment for this transport directly from customers, so you do not have to pay for transport and all financial flows for the delivery of orders are only between MALL and the customer. More information about the service MALL Delivery you will find here

Other carriers

There are cases when service is not yet possible MALL Delivery use eg large shipments of so-called bigbox or as part of the delivery of specific consignments (eg alcohol, where an age check is required, etc.). In these cases, financial flows and all administration is within your competence, including status changes in the partner portal. At the same time, it is necessary to add to orders tracking data.

WE | DO/ Uloženka by WE | DO

If the above prevents you from using the service MALL Delivery, you have the option of direct connection to the company's system WE | DO. The advantage of using this connection is the extension of dispensing and delivery points Savings by WE | DO.
In this case, it is necessary to contact WE | DO at the e-mail address

PPL, DPD, TNT, Czech Post and others…

If you already have a carrier in your e-shop with whom you have a contract, it is possible to use them. However, as part of the implementation on our website, it is necessary to set up this carrier. An overview of all carriers can be found here.

Own carriers

If you are one of partners who sell specific goods and you solve logistics with your own transport, it is necessary to contact our Onboarding team during the implementation for a consultation and establishment into our system.

In addition to the transport settings, it is important to have the delivery delay and close time set correctly. More information can be found here.

In addition to the Delivery delay settings, it is also possible to modify the payment method, specifically removing the cash on delivery option. More information can be found in the article How to process an order.

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