How to insert order tracking

Options for setting up your own delivery, Orders and administration

In this article you can find information about inserting tracking number/tracking URL to your orders. This will enable you and the customer to track the order.

Tracking can be only inserted when changing the status of order from Shipping to Shipped.

Below several ways how to insert the tracking URL are described.

Work with orders via API

If you are using API feed, please see our
tracking information online documentation. With this endpoint you are sending us the tracking number and URL.

Orders with MALL XML feed or CSV

In your partner portal in the Orders tab use the import statuses icon.

Once clicked, you will see the option to upload order statuses via CSV and XML file, which you just need to paste and import. When you click on the file type, you will see the prescribed structure that is needed to create the file for import.

A screenshot of a cell phoneDescription automatically generated — Displays the window for entering Tracking data

The CSV file can also be exported from the selected order list.

Procedure for downloading the CSV file of orders

Example of CSV structure:

order_id; status; delivered_at; tracking_number; tracking_url; first_delivery_attempt
56465454; delivered; 2018-02-27; as123; http://track.com/as123; 2018-01-27
56465454; shipping; ; ; http://track.com/as123
9254907201; shipping
9254907201; shipped
9255205401; shipped
9254907201; returned
9255236601; delivered; 2018-02-27
9255243601; cancelled

Example of XML structure:

9254907201
        shipped
    
    
        9254907201
        delivered
        2018-02-27
        as123
        http://track.com/as123
        2018-01-27

Orders with manual editing:

Tracking is being inserted when changing order status from shipping to shipped. Once changing the shipping status, a window will open, where the tracking information is inserted by you.