In this article you can find information about inserting tracking number/tracking URL to your orders. This will enable you and the customer to track the order.
Tracking can be only inserted when changing the status of order from Shipping to Shipped.
Below several ways how to insert the tracking URL are described.
Orders with API
If you are using API feed, please see our
tracking information online documentation. With this endpoint you are sending us the tracking number and URL.
Orders with MALL XML feed or CSV
In your partner portal in the Orders tab use the import statuses icon.
After clicking on Import statuses, a window will open asking you to import a CSV or XML file. By opening the CSV/XML type the prescribed structure will display.
CSV file can be firstly exported from selected order´s list, where tracking can be inserted and then order statuses imported as mentioned above.
Tracking number, URL and status columns can be edited.
Example of CSV structure:
order_id; status; delivered_at; tracking_number; tracking_url; first_delivery_attempt 56465454; delivered; 2018-02-27; as123; http://track.com/as123; 2018-01-27 56465454; shipping; ; ; http://track.com/as123 9254907201; shipping 9254907201; shipped 9255205401; shipped 9254907201; returned 9255236601; delivered; 2018-02-27 9255243601; cancelled
Example of XML structure:
9254907201 shipped 9254907201 delivered 2018-02-27 as123 http://track.com/as123 2018-01-27
Orders with manual editing:
Tracking is being inserted when changing order status from shipping to shipped. Once changing the shipping status, a window will open, where the tracking information is inserted by you.
In case a wrong tracking number or URL is inserted it can be corrected by the “pencil” icon.