In this article you can find information about inserting tracking number/tracking URL to your orders. This will enable you and the customer to track the order.
Tracking can be only inserted when changing the status of order from Shipping to Shipped.
Below several ways how to insert the tracking URL are described.
Work with orders via API
If you are using API feed, please see our
tracking information online documentation. With this endpoint you are sending us the tracking number and URL.
Orders with MALL XML feed or CSV
In your partner portal in the Orders tab use the import statuses icon.
Once clicked, you will see the option to upload order statuses via CSV and XML file, which you just need to paste and import. When you click on the file type, you will see the prescribed structure that is needed to create the file for import.
The CSV file can also be exported from the selected order list.
Example of CSV structure:
order_id; status; delivered_at; tracking_number; tracking_url; first_delivery_attempt 56465454; delivered; 2018-02-27; as123; http://track.com/as123; 2018-01-27 56465454; shipping; ; ; http://track.com/as123 9254907201; shipping 9254907201; shipped 9255205401; shipped 9254907201; returned 9255236601; delivered; 2018-02-27 9255243601; cancelled
Example of XML structure:
9254907201 shipped 9254907201 delivered 2018-02-27 as123 http://track.com/as123 2018-01-27
Orders with manual editing:
Tracking is being inserted when changing order status from shipping to shipped. Once changing the shipping status, a window will open, where the tracking information is inserted by you.
In case you accidentally send incorrect data, the Tracking URL and Tracking number can be edited after saving using the "pencil" icon.
In case you have any further questions, you can contact us via Help Centre.