The process of returning goods

In this article, we would like to acquaint you with situations that may occur during the processing of orders, such as when the customer does not pick up the goods, returns the goods within the legal period (Withdrawal from the purchase contract - "OOKS") or wants to complain. which may occur during the processing of orders are: return of the shipment due to non-delivery by the carrier, incorrectly entered final […]

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Delivery of an incomplete order

During our cooperation, there may be a situation where the customer receives an incomplete order. This may be due to incomplete (incorrect) packaging or insufficient availability of goods. Whether the end customer informs us of this situation or you, we must find out how we will proceed with regard to customer satisfaction. He can request the sending of the missing goods or claim the Withdrawal […]

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Withdrawal from the purchase contract within 14 days

This article will guide you through the process of Withdrawal from the Purchase Agreement (hereinafter "OOKS") at MALL. As we already know, the customer can reconsider the completed purchase and withdraw from the contract, which was concluded outside the business premises, within the statutory period. We can influence this decision by providing the customer with all the necessary information for each product. The rule here is, […]

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Complaint goods

This article is used to follow the complaint process on MALL. Complaint is one of the most negative situations that can affect the customer experience. This process is set up so that we can handle it as best we can and leave the customer a good memory overall. Individual steps for claiming goods Receipt from the customer If the customer complains about the goods, he usually turns […]

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Basic information on complaints and Withdrawal from the purchase contract - Legislation in the Czech Republic

Complaints and Withdrawals from the purchase contract (hereinafter "OOKS") are an integral part of the product ordering process. The basic point that must be followed (apart from instructions from our company) is the applicable legislation. RMA legislation in the Czech Republic is governed by Act No. 89/2012 Coll., The Civil Code, as amended (hereinafter referred to as "Trademark"), where in relation to entrepreneurs […]

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What is in a credit note

As part of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: Complaints Withdrawal from the purchase contract Correction of incorrectly entered status Delivered The credit note must contain the order number to which the document relates - see the return documents […]

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