Withdrawal from the purchase contract within 14 days

This article will guide you through the process of Withdrawal from the Purchase Agreement (hereinafter "OOKS") at MALL. As we already know, the customer can reconsider the completed purchase and withdraw from the contract, which was concluded outside the business premises, within the statutory period. We can influence this decision by providing the customer with all the necessary information for each product. The rule here is, […]

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Claims

This article is used to follow the complaint process on MALL. Complaint is one of the most negative situations that can affect the customer experience. This process is set up so that we can handle it as best we can and leave the customer a good memory overall. Individual steps for claiming goods Receipt from the customer If the customer complains about the goods, he usually turns […]

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Basic information on complaints and Withdrawal from the purchase contract - Legislation in the Czech Republic

Complaints and Withdrawals from the purchase contract (hereinafter "OOKS") are an integral part of the product ordering process. The basic point that must be followed (apart from instructions from our company) is the applicable legislation. RMA legislation in the Czech Republic is governed by Act No. 89/2012 Coll., The Civil Code, as amended (hereinafter referred to as "Trademark"), where in relation to entrepreneurs […]

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