In this article, we would like to introduce you to situations that may arise during the processing of orders, for example, if the customer does not collect the goods, returns the goods within the statutory period (withdrawal from the purchase contract - hereinafter referred to as "OOKS") or wants to claim them.More...
Complaints and returns
Delivery of incomplete orders
During the course of our cooperation, a situation may arise where a customer receives an incomplete order. This may be due to incomplete (incorrect) packaging or insufficient availability of the goods. Whether the end customer or you notify us of this situation, we must...
Withdrawal from the purchase contract within 14 days
This article will guide you through the process of withdrawal from the purchase contract (hereinafter referred to as "OOKS") at MALL.As we already know, the customer can change his mind about the purchase and withdraw from the contract, which was concluded outside the business premises, within the statutory period. This decision can be...
Claims for goods
This article is about how to manage the complaint process at MALL.Complaints are one of the most negative situations that can affect the customer experience. This process is set up to manage it in the best way possible and leave the customer with an overall...
Basic information on complaints and withdrawal from the purchase contract - Legislation in the Czech Republic
Complaints and Withdrawal from the Purchase Contract (hereinafter referred to as "Cancellation") are an integral part of the product ordering process.The basic point to follow (in addition to the instructions from our company) is the applicable legislation. RMA legislation in the Czech Republic is governed by Act No. ....
What the credit note must contain
In the course of our mutual cooperation, there may be situations when it is necessary for you to issue a credit note - a corrective tax document.The most common situations when it will be necessary to issue such documents are: claims withdrawal from the purchase contract correction of incorrectly entered status Delivered...
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