Delivery of an incomplete order

During our cooperation, there may be a situation where the customer receives an incomplete order. This may be due to incomplete (incorrect) packaging or insufficient availability of goods. Whether the end customer informs us of this situation or you, we must find out how we will proceed with regard to customer satisfaction. He can request the sending of the missing goods or claim the Withdrawal […]

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Incorrect DELIVERED status, or fictitious return

When entering the DELIVERED status, it is important that it is set based on true data. However, there may be situations where this status is set by mistake and the shipment will be returned to you, so it is a so-called fictitious return. A fictitious return is not a document, but only a process of settling balances in accounting. When entering the status DELIVERED, the goods will be purchased by MALL and it is therefore necessary to resolve this situation with a credit note. In this process, we combine your credit memo with the given order. As the DELIVERED status is final, a fictitious return is issued for the goods with a request for a credit note, which is […]

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Credit memo in Self-billing, automatic billing

Self-billing is a form of invoicing that allows the customer (buyer), Internet Mall as, to issue tax documents for its suppliers (partners) and pay the liabilities arising from such tax documents in the usual way. In the event that the customer withdraws from the purchase contract, the central warehouse in Jirny sends these returned orders to the partner's warehouse. The goods are accompanied by documents on the returned delivery, which […]

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What is in a credit note

As part of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: Complaints Withdrawal from the purchase contract Correction of incorrectly entered status Delivered The credit note must contain the order number to which the document relates - see the return documents […]

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Self-billing, automatic billing

Self-billing is a progressive form of invoicing that allows the customer (buyer), Internet Mall as, to issue tax documents for its suppliers (partners) and pay the liabilities arising from such tax documents in the usual way. Internet Mall issues invoices for the partner for the sale of goods at the agreed frequency. Possible frequencies: daily, weekly and 14-day. The standard frequency is 14 days, the frequency change is […]

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The set-off of receivables and payables

The customer buys goods from an Internet Mall retailer. Internet Mall therefore buys goods from you as our partner after the order is successfully delivered. When the customer chooses the form of payment by online payment (card or bank transfer), this payment is sent to the account of MALL. If the customer chooses the form of payment by cash on delivery, this payment is credited after delivery to […]

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Manual billing, offset of receivables and payables

The customer buys goods from an Internet Mall retailer. Therefore, Internet Mall buys goods from you, the partner, only after the order is successfully delivered - it has the status Delivered. In the case of manual billing, the basic precondition is to send the correct documents for billing - xls with orders that have the correct status and are from you (partner) of the selected period. Billing period […]

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Forms and ways of accounting

The MALL Partner model is based on the method of direct sale of goods to the end customer and their subsequent purchase from you, our partner. Because liabilities arise on both sides during the cooperation, so that we can optimize the number of financial transactions, the Credit is part of the mutual settlement. The credit then applies to liabilities from the purchase of goods from invoices against cash on delivery that arrives […]

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Billing and bank details

Czech Republic Internet Mall, as U garáže 1611/1170 00 Praha IČ: 26204967 DIČ: CZ26204967 Account number: 2064330104/2600 Citibank Europe plc Slovak Republic Internet Mall Slovakia sro Galvaniho 6 821 04 Bratislava IČ: 35950226 IČ DPH: SK2022043584 Registration in the Commercial Register Of the District Court Bratislava I in section Sro, in file number 37185 / B. Account number: […]

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