The process of returning goods

In this article, we would like to introduce you to situations that may occur during order processing, for example, if the customer does not collect the goods, returns the goods within the statutory period (withdrawal from the purchase contract - hereinafter referred to as "OOKS") or wants to claim them.Other cases that may occur during order processing are: return of the shipment due to non-delivery by the carrier, incorrectly [...]

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Delivery of an incomplete order

During our cooperation, there may be a situation where the customer receives an incomplete order. This may be due to incomplete (incorrect) packaging or insufficient availability of goods. Whether the end customer informs us of this situation or you, we must find out how we will proceed with regard to customer satisfaction. He can request the sending of the missing goods or claim the Withdrawal […]

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Falsely entered status DELIVERED or return document

When entering the DELIVERED status, it is important that it is set based on true data. However, there may be a situation where this status is set in error and the shipment is returned to you and you have no choice but to issue a return document. The return document is a tool for applying the process of balancing accounting balances. When the DELIVERED status is entered, the goods will be purchased by MALL and it is therefore necessary to resolve this situation (by setting the DELIVERED status incorrectly) with a credit note. This process will link your credit note to the order in question. [...]

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Credit notes in MALL Self-Billing, in automatic billing

MALL Self-Billing is a form of invoicing that allows the customer (buyer), Internet Mall, a.s., to issue tax documents on behalf of its suppliers (Partners) and to pay the obligations arising from such issued tax documents in the normal way. In the event that the customer withdraws from the purchase contract, the central warehouse in Jirny sends these returned orders to the Partner's warehouse.The [...]

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What is in a credit note

In the course of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when we will need to issue such documents are: claims withdrawal from the purchase contract correction of incorrectly entered status Delivered The credit note must contain the order number to which the document refers - you can find it on the [...]

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MALL Self-Billing, automatic billing

MALL Self-Billing is a progressive form of invoicing that allows the customer (buyer), Internet Mall a.s. (MALL), to issue tax documents on behalf of its suppliers (partners) and to pay the obligations arising from such issued tax documents in the normal way. The MALL Self-Billing service is available only for partners selling on MALL.cz or MALL.sk. MALL issues invoices at the agreed frequency on behalf of the partner for sales [...]

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The set-off of receivables and payables

The customer purchases goods from Internet Mall, a.s. (MALL). MALL therefore purchases goods from you as our partner. When the customer chooses the form of payment by online payment (card or bank transfer), this payment is sent to MALL's account.If the customer chooses the form of payment on delivery, this payment is credited to your account upon delivery of the shipment. Since MALL [...]

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Manual billing, offset of receivables and payables

The customer buys goods from the MALL retailer, therefore MALL buys goods from you, the partner. After the goods are delivered to the customer, the partner sets the order status of the goods to DELIVERED. The goods order status of DELIVERED is a prerequisite for billing. For manual billing, it is a prerequisite to send the correct billing documents - xls with orders that have the correct [...]

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Types and ways of billing

The MALL Partner model is based on the method of direct sale of goods to the end customer and their subsequent purchase from you, our partner. Because liabilities arise on both sides during the cooperation, so that we can optimize the number of financial transactions, the Credit is part of the mutual settlement. The credit then applies to liabilities from the purchase of goods from invoices against cash on delivery that arrives […]

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Billing and bank details

Czech Republic Internet Mall, a.s. U Garáží 1611/1, Holešovice170 00 Praha ID No.: 26204967 VAT No.: CZ26204967 Account No.: 2064330104 / 2600 Citibank Europe plc Slovak Republic Internet Mall Slovakia s.r.o. Galvaniho 6 821 04 Bratislava ID No.: 35950226 VAT No.: SK2022043584 Registration in the Commercial Register of the District Court Bratislava I in Section Sro, Insert No.: 37185/B. [...]

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