Change in fares and compensation

Based on the positive impact of the AB test, where customers were not charged shipping fees and this subsequently led to an increase in the number of orders, we decided to apply this setting to all orders meeting the specific conditions for the CZ and SK market. We have informed you about the free shipping settings in the form of an email with the subject Temporary changes in shipping prices, Temporary changes in prices on MALL.cz and Changes [...]

Read More

Delivery of an incomplete order

During our cooperation, there may be a situation where the customer receives an incomplete order. This may be due to incomplete (incorrect) packaging or insufficient availability of goods. Whether the end customer informs us of this situation or you, we must find out how we will proceed with regard to customer satisfaction. He can request the sending of the missing goods or claim the Withdrawal […]

Read More

Incorrect DELIVERED status, or fictitious return

When entering the DELIVERED status, it is important that it is set based on true data. However, there may be a situation where this status is set in error and the shipment is returned to you, so it is a fictitious return. A fictitious return is not a document, it is simply a process of balancing the balances in the accounts. When the DELIVERED status is entered, the goods are purchased by MALL and therefore the situation needs to be resolved with a credit note. This process will link your credit note to the order in question. As the DELIVERED status is final, a fictitious return is issued for the goods with a credit note request [...]

Read More

Credit notes in Self-billing, automatic billing

Self-billing is a form of invoicing that allows the customer (buyer), Internet Mall a.s., to issue tax documents on behalf of its suppliers (partners) and to pay the obligations arising from such issued tax documents in the normal way. In the event that the customer withdraws from the purchase contract, the central warehouse in Jirny sends these returned orders to the partner's warehouse.The [...]

Read More

What is in a credit note

As part of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: Complaints Withdrawal from the purchase contract Correction of incorrectly entered status Delivered The credit note must contain the order number to which the document relates - see the return documents […]

Read More

Self-billing, automatic billing

Self-billing is a progressive form of invoicing that allows the customer (buyer), Internet Mall as, to issue tax documents for its suppliers (partners) and pay the liabilities arising from such tax documents in the usual way. Internet Mall issues invoices for the partner for the sale of goods at the agreed frequency. Possible frequencies: daily, weekly and 14-day. The standard frequency is 14 days, the frequency change is […]

Read More

The set-off of receivables and payables

The customer buys goods from an Internet Mall retailer. Internet Mall therefore buys goods from you as our partner after the order is successfully delivered. When the customer chooses the form of payment by online payment (card or bank transfer), this payment is sent to the account of MALL. If the customer chooses the form of payment by cash on delivery, this payment is credited after delivery to […]

Read More

Manual billing, offset of receivables and payables

The customer buys goods from an Internet Mall retailer. Therefore, Internet Mall buys goods from you, the partner, only after the order is successfully delivered - it has the status Delivered. In the case of manual billing, the basic precondition is to send the correct documents for billing - xls with orders that have the correct status and are from you (partner) of the selected period. Billing period […]

Read More

Forms and ways of accounting

The MALL Partner model is based on the method of direct sale of goods to the end customer and their subsequent purchase from you, our partner. Because liabilities arise on both sides during the cooperation, so that we can optimize the number of financial transactions, the Credit is part of the mutual settlement. The credit then applies to liabilities from the purchase of goods from invoices against cash on delivery that arrives […]

Read More