Credit

The customer purchases goods from Internet Mall, a.s. (MALL). MALL therefore purchases goods from you as our partner.

When the customer chooses the form of payment online payment (by card or bank transfer), this payment is sent on behalf of MALL.
If the customer chooses the form of payment cash on delivery, this payment is credited upon delivery of the shipment to your account.

Since MALL buys goods from you based on your status DELIVEREDthe goods are delivered to the customer by the carrier or the customer picks them up at the point of delivery, all such amounts (cash on delivery) must be taken into account and charged to MALL.
This occurs after mutual invoicing and posting of the invoice on the MALL side.
After this processing of invoices on our side, a set-off will be generated - the Agreement on mutual set-off of receivables and payables.

The credit agreement is sent to you by the MALL Partner accounting department when the billing is processed or when the balance of mutual receivables is checked.
We can send you the result of the credit after your approval and confirmation of the credit.
In order to speed up the sending of reimbursements, please confirm the credit as soon as possible.

On the receivables side you will find the sum of the credit notes that are in your account from the invoicing period.
The accounts payable page contains purchase invoices for goods sold.

If you bill with us via MALL Self-Billing, the credit is generated in the format below.

Self-Billing credit is created 2 or 3 days after billing.
On the receivables side are the credit notes for all orders that are set as delivered on the date of creation and have not yet been included in another credit note.

The accounts payable page contains purchase invoices for goods sold.

The Self-Billing credits can be found in the partner portal under the Billing tab and once issued, they will be sent to the email you have registered with us as your contact for financial matters.

Please watch out!
We can only send payments to the account you have specified in the contract and which is also published for tax administration purposes.
We cannot send money to any other account.

It is important to process individual payments properly and on time according to the resulting credit balance. Failure to make payments from credits for which the partner is to pay the amounts will result in the suspension of other payments by MALL.

Invoicing details and bank details can be found in the contract or, where applicable here.

A common question we get is: How does a partner set up payments from the credit notes he receives directly into his account?
The most common way of recording credit notes for MALL Partner orders are the so-called. Money on the way. This is used to bridge the time discrepancy between the posting of cash documents and bank statements. However, which method of registration the Partner chooses is entirely his responsibility. Internet Mall, a.s. is not responsible for the recording of these transactions on the part of the Partner.

In case you have any further questions, you can contact us via Help Centre.