Do you need to contact us for any reason? Use one of these options:

A message in the MALL Partner portal

Log in to your MALL Partner portal and in the section FAQ you can find answers to a large part of the questions that interest you about our mutual cooperation, or you can enter your request directly interactively. This will give us a more accurate identification of your request and allow us to resolve it more quickly.

If in Help Center If you do not find the answer to your question, you can contact us, see the individual departments below.
For each department, you can find the email address for the country where you trade under the MALL Partner Program.

By e-mail

Call center - Customer support
Department that communicates with end customers (for example, in case of order cancellation, possible shift of shipment delivery, addition of information to the order).

  • CZ, SK - mpcc@mall.cz
  • PL - info@mall.pl
  • HU - support@mall.hu
  • SI - cc@mimovrste.si

Business and Marketing
A department that will inform you about planned marketing campaigns, or about the possibility of expanding the product portfolio in a given country and expanding cooperation to other countries where MALL Group operates.

  • CZ, SK, PL, HU, SI - salesmp@mallgroup.com

Onboarding
Department that solves with you technical questions about the process of product implementation and initial settings within the MALL Partner portal before launching into production.

  • CZ, SK, PL, HU, SI - onboarding@mallgroup.com

Operations
A department that deals with you with billing and self-billing queries, order status changes, credit memo creation information, and other operational matters.
You can also contact you regarding questions about your shipments for orders and transport complaints sent through the MALL Transport service - you can also use the telephone line here +420 226 254 554.

  • CZ, SK, PL, HU, SI - operations@mallgroup.com

Finance
Accounting department that deals with you with billing, invoicing, credits and other financial matters.

  • CZ - mp@mall.cz
  • SK - mp@mall.sk
  • PL - mp@mall.pl
  • HU - mp@mall.hu
  • SI - mp@mimovrste.si

Complaint
Department that handles complaints and withdrawals from purchase contracts.

  • CZ, SK, PL, HU - urgence_mp@mall.cz - Credits for recognized complaints.
  • CZ, SK, PL, HU - reklamace_mp@mall.cz - All other requirements for complaints that do not fall into the categories listed above.
  • SI - reklamacije_mp@mimovrste.si