If there is a situation where the customer does not take delivery of the goods or the carrier does not deliver them for some reason (customer not reached, wrong address), the shipment will be returned to you according to the process of each carrier. MALL Delivery When using the MALL Delivery service...
Orders and administration
Erroneously entered DELIVERED status, or return document
When entering the DELIVERED status, it is important that it is set based on true data. However, there may be a situation where this status is set in error and the shipment is returned to you and you have no choice but to issue a return...
How to process an order
After the successful launch of the products, all you have to do is wait for the first orders to appear in the MALL Partner portal. How to process such an order from start to finish, how to set up the portal correctly and what to look out for can be found in the article below. For proper processing,...
Orders in the MALL Partner portal
In the Orders section, you can access information about the orders received from customers by MALL. Below you will find more information on how to work with this section. After logging in to the MALL Partner portal, the first page you will see is a summary of your...
Order processing during temporary closure of Uloženka by WE|DO branches
We may encounter situations where branches close temporarily due to capacity, vacation or illness. What should you do if a customer chooses such a branch or your feeder branch is closed? Please see below for how to proceed with such an order. The customer has selected a branch,...
Order SLA
In this article, you'll learn more about how SLAs (service level agreements) work and how you can influence the customer experience. Our common goal is to have a satisfied...
How to insert order tracking
In this article you will learn more about entering the tracking number/tracking URL for your shipments. This URL will allow you and your customer to track the shipment. Tracking data can only be added to an order when you switch the status from Shipping to Shipped. There are...
Exporting orders for import into Storage by WE|DO
Since the inclusion of the Uloženka by WE|DO service significantly increases your sales on the MALL platform, we have decided to simplify the creation of parcels delivered to branches for personal collection for those of you who do not use the API connection to the Uloženka carrier. On the new...
Export for stock picking
In the new design of your order overview page, we have prepared the possibility to export selected orders in an optimized view for use in stock picking. Creating this export is very simple and can be done in just three...
Webhook for order statuses
We have prepared an efficient way for you to detect changes on orders through webhook settings. Webhook allows you to receive notifications of changes to orders in real time. Webhook is basically an HTTP callback that allows you to...
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