The customer did not accept the goods

If a situation arises where the customer does not take delivery of the delivered goods or the carrier does not deliver it for some reason (customer not found, wrong address), the shipment will be returned to you according to the process of individual carriers. MALL Delivery When using the MALL Delivery service (only for CZ and SK), the shipment is returned to the delivery branch or picked up directly to your warehouse. If the goods are returned […]

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Incorrect DELIVERED status, or fictitious return

When entering the DELIVERED status, it is important that it is set based on true data. However, there may be situations where this status is set by mistake and the shipment will be returned to you, so it is a so-called fictitious return. A fictitious return is not a document, but only a process of settling balances in accounting. When entering the status DELIVERED, the goods will be purchased by MALL and it is therefore necessary to resolve this situation with a credit note. In this process, we combine your credit memo with the given order. As the DELIVERED status is final, a fictitious return is issued for the goods with a request for a credit note, which is […]

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How to process an order

After the successful launch of the products, you are just waiting for the first orders to appear in the MALL Partner portal. You can find out how to process such an order from start to finish, how to set up the portal correctly and what to look out for in the article below. For proper processing, it is necessary to pay attention to the settings of the partner portal, especially to the settings of notifications, thanks to which […]

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Orders in the MALL Partner portal

In the Orders section, you have information on orders received from customers by MALL. Learn more below about how to work with this section below. After logging in to the MALL Partner portal, you will be the first to see a page with a general overview of your orders. For better orientation, you can choose to display orders only in a certain state or orders, at […]

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Processing of orders at the temporary closure of branches Uloženka by WE | DO

We may encounter a situation where branches are temporarily closed due to capacity, leave or illness. What to do if a customer chooses such a branch or your filing branch is closed? How to proceed with such an order can be found below. The customer has selected a branch that is temporarily closed If the branches are completely full, they are switched off for new […]

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Order SLA

In this article, you will learn more about how a service level agreement (SLA) works and evaluates, as well as how you can influence the customer experience. Our common goal is to have a satisfied customer who buys at MALL regularly. Therefore, it is important that the customer gets what he ordered on time, in the expected […]

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How to insert order tracking

Learn more about entering a tracking number / tracking URL for your shipments in this article. Thanks to this URL, you and the customer will be able to track the shipment. Tracking data can be added to the order only when you switch the status from Shipping to Shipped. There are several options for entering Tracking data, described in detail below. Jobs […]

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Export orders for import into Savings by WE | DO

Due to the fact that the involvement of the Uloženka service by WE | DO significantly increases your sales on the MALL platform, we have decided to simplify the establishment of shipments delivered to branches for personal collection for those of you who do not use the API connection to the Uloženka carrier. Therefore, you will now find a special export option on the new list of orders in the MALL partner portal, which is […]

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Export for warehouse order picking

In the new design of the page with an overview of your orders, we have prepared for you the possibility to export selected orders in an optimized view for use in picking goods in stock. Creating this export is very simple and you can handle it in just three steps. 1) In the list of orders, mark the selected orders for picking. On the left side of the table, check the required […]

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Webhook for order statuses

We have prepared an effective way for you to detect changes in orders through webbook settings. Webhook allows you to receive notifications about changes in orders in real time. Webhook is basically an HTTP callback that allows you to pass a notification to a URL that you define based on certain changes made to your orders. Based on this notification, it is enough to call via […] to obtain updated data.

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