Orders and administration

The customer has not taken delivery of the goods

If there is a situation where the customer does not take delivery of the goods or the carrier does not deliver them for some reason (customer not reached, wrong address), the shipment will be returned to you according to the process of each carrier. MALL Delivery When using the MALL Delivery service...

How to process an order

After the successful launch of the products, all you have to do is wait for the first orders to appear in the MALL Partner portal. How to process such an order from start to finish, how to set up the portal correctly and what to look out for can be found in the article below. For proper processing,...

Orders in the MALL Partner portal

In the Orders section, you can access information about the orders received from customers by MALL. Below you will find more information on how to work with this section. After logging in to the MALL Partner portal, the first page you will see is a summary of your...

Export for stock picking

In the new design of your order overview page, we have prepared the possibility to export selected orders in an optimized view for use in stock picking. Creating this export is very simple and can be done in just three...

Webhook for order statuses

We have prepared an efficient way for you to detect changes on orders through webhook settings. Webhook allows you to receive notifications of changes to orders in real time. Webhook is basically an HTTP callback that allows you to...

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