On-Time Delivery - Fulfillment of the delivery date

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. The timely delivery of the shipment to the customer has a great influence on the customer experience, which is why we closely monitor the fulfillment of the on-time delivery date. On-Time Delivery monitors the number of orders that were delivered on the specified delivery date in the given monitored period. Therefore, it is important to have the Delivery delay set correctly (eg […]

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Tracking rate - Add tracking data to orders

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. Therefore, it is important that the customer receives accurate information in a timely manner. Tracking rate is the ratio of orders with added shipment tracking data (tracking number and tracking URL) to all sent orders (in SHIPPED, DELIVERED and RETURNED status) for the monitored period. More information on how to set tracking data […]

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Status error - Incorrectly entered final status of the order

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. Therefore, it is important that the customer receives accurate information in a timely manner. Status error is the ratio of all orders with incorrectly entered final status to all orders for the monitored period (eg Order with DELIVERED status set as CANCELED). More information on the procedure for solving incorrectly entered status […]

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Order SLA

In this article, you will learn more about how a service level agreement (SLA) works and evaluates, as well as how you can influence the customer experience. Our common goal is to have a satisfied customer who buys at MALL regularly. Therefore, it is important that the customer gets what he ordered on time, in the expected […]

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Cancel rate - number of canceled orders

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. One of the basic prerequisites for how we can achieve this is to minimize canceled orders. Cancel rate is the ratio of canceled orders by the partner to all created orders that have passed the status OPEN (adjusted for test orders, manual interventions of the MALL Call Center by the customer). It is about […]

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