On-Time Delivery - Fulfillment of the delivery date

Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. The on-time delivery of goods to the customer has a great impact on the customer experience, so we monitor the On-Time Delivery closely. On-Time Delivery tracks the number of orders that have been delivered by the delivery date in a given tracking period.Therefore, it is important to have the correct delivery delay (e.g. [...]

Read More

Tracking rate - Add tracking data to orders

Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. Therefore, it is important that the customer receives accurate and timely information. Tracking rate is the ratio of orders with tracking data (tracking number and tracking URL) to all shipped orders (in SHIPPED, DELIVERED and RETURNED status) for the tracking period.For more information on how to set up tracking data [...]

Read More

Status error - Incorrectly entered final status of the order

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. Therefore, it is important that the customer receives accurate information in a timely manner. Status error is the ratio of all orders with incorrectly entered final status to all orders for the monitored period (eg Order with DELIVERED status set as CANCELED). More information on the procedure for solving incorrectly entered status […]

Read More

Order SLA

In this article, you will learn more about how a service level agreement (SLA) works and evaluates, as well as how you can influence the customer experience. Our common goal is to have a satisfied customer who buys at MALL regularly. Therefore, it is important that the customer gets what he ordered on time, in the expected […]

Read More

Cancel rate - number of canceled orders

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. One of the basic prerequisites for how we can achieve this is to minimize canceled orders. Cancel rate is the ratio of canceled orders by the partner to all created orders that have passed the status OPEN (adjusted for test orders, manual interventions of the MALL Call Center by the customer). It is about […]

Read More