Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. Therefore, it is important that the customer receives accurate information in a timely manner.
Tracking rate is the proportion of orders with additional tracking data (tracking number and tracking URL) against all sent orders (in SHIPPED, DELIVERED and RETURNED status) for the monitored period.
For more information on how to set up tracking data, see here.
The addition of tracking data will lead to greater customer awareness and lower contact between our Call Center and subsequently you.
When entering both data, the customer has the opportunity to monitor the status of the shipment, including information on the movement of the shipment in transport.
To meet this SLA it is necessary to have additional tracking data (tracking number and tracking URL) for at least 90% of all orders.
The report is systematically cleared of invalid records.
If you use the service MALL Delivery, so the tracking data is supplemented by the system on the MALL side automatically after entering the SHIPPED status. You can find more information about this service here.