How to properly connect the MALL Partner API

In the following article, we will show in detail the recommended way to connect individual data streams within the API of connecting your company. Testing environment: There is only one environment for testing and for real sales, namely the production environment. The API key you get after registration is therefore unchanged and final. Nevertheless, the connection can be tested first. Your account is until […]

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API Limits - What is a rate limiter?

Rate limiting is basically the restriction of traffic on various components of the system, which is commonly used in the provision of software services in B2C or B2B. The purpose of this limitation is primarily to streamline the integration of our partners in order to increase the stability and response time of the MALL Partner system. For the average user, this functionality can be explained by the transfer of meaning to normal road traffic, where vehicles are limited by speed or […]

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On-Time Delivery - Fulfillment of the delivery date

Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. The on-time delivery of goods to the customer has a great impact on the customer experience, so we monitor the On-Time Delivery closely. On-Time Delivery tracks the number of orders that have been delivered by the delivery date in a given tracking period.Therefore, it is important to have the correct delivery delay (e.g. [...]

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Tracking rate - Add tracking data to orders

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. Therefore, it is important that the customer receives accurate information in a timely manner. Tracking rate is the ratio of orders with added shipment tracking data (tracking number and tracking URL) to all sent orders (in SHIPPED, DELIVERED and RETURNED status) for the monitored period. More information on how to set tracking data […]

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How to choose a suitable connection

In this article, we will talk about how to choose the most suitable type of connection to the MALL Partner. For your operation on MALL, you can select one type of connection for updating products, prices and availability, and you can then separately select the form of connection for the actual processing of orders. Below you will find a brief summary of the specifics of each form of connection and more detailed information can be found here: Knowledge Base / YouTube channel. What awaits you (for all connection types): Select the appropriate product connection type […]

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Status error - Incorrectly entered final status of the order

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. Therefore, it is important that the customer receives accurate information in a timely manner. Status error is the ratio of all orders with incorrectly entered final status to all orders for the monitored period (eg Order with DELIVERED status set as CANCELED). More information on the procedure for solving incorrectly entered status […]

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What is the MALL Financing by Lemonero service

Do you need to increase the working capital needed for the development of your e-shop and you do not have the opportunity to obtain a loan from a bank? MALL Financing is a service provided by the Lemonero startup within the MALL Partner program and its goal is to provide Czech e-shops with affordable financing. In the article below, you will learn how you can apply for short-term financing and what you need. New MALL service […]

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The process of returning goods

In this article, we would like to acquaint you with situations that may occur during the processing of orders, such as when the customer does not pick up the goods, returns the goods within the legal period (Withdrawal from the purchase contract - "OOKS") or wants to complain. which may occur during the processing of orders are: return of the shipment due to non-delivery by the carrier, incorrectly entered final […]

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The customer did not accept the goods

If a situation arises where the customer does not take delivery of the delivered goods or the carrier does not deliver it for some reason (customer not found, wrong address), the shipment will be returned to you according to the process of individual carriers. MALL Delivery When using the MALL Delivery service (only for CZ and SK), the shipment is returned to the delivery branch or picked up directly to your warehouse. If the goods are returned […]

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Delivery of an incomplete order

During our cooperation, there may be a situation where the customer receives an incomplete order. This may be due to incomplete (incorrect) packaging or insufficient availability of goods. Whether the end customer informs us of this situation or you, we must find out how we will proceed with regard to customer satisfaction. He can request the sending of the missing goods or claim the Withdrawal […]

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