Orders in the MALL Partner portal

Orders and administration

In the Orders section, you can find available information on orders made by customers on MALL. Below you can learn more about how to work with this section.

After logging in to your MALL Partner portal, the first page you can see is an overview of all your orders.

For a better overview, you can choose to display only orders only with a certain status or orders for which the status has not been changed for more than 7 days. Here you also change individual order statuses (in the case of MALL Delivery only untill the status SHIPPED).

Using the filter, you can view the orders according to your chosen criteria:

For each order, you can view some information, such as Customer, To be paid, Delivery type, … You can choose what information you wish to have displayed and which to hide – as shown below. The Action column is the only one that cannot be hidden.

If you are using the MALL Delivery service, we recommend that you also have the columns Number of packages, Mall Delivery and Ready for pickup set.

In the Action column you can see the icons for displaying the order detail (eye symbol), where you can find the information about the customer, delivery address, information about the ordered product, the price of delivery, cash on delivery price and the amount of the discount.
If you use MALL Delivery you can also print the label or change the branch in the product detail.

Another icon is the edit icon (pencil symbol), which is only displayed for orders with the status SHIPPED . Use this icon to add tracking information (does not apply to orders within MALL Delivery).
The last icon in the action column is the icon for downloading the delivery note (paper sheet symbol). You can add a delivery note for the customer to your order, but this is not necessary. You will see the same order information as if you click on the order number.

Page Orders is also used for accounting matters. In the case of the MALL Self-Billing form of billing, you can select the invoice display using the filter mentioned above and the invoice number will be shown for each invoiced order. In the case of manual billing, you can download the Billing Export on this page.

Warning: Do not mistake it for Export Data to CSV. See the article on Manual billing, offset of receivables and payables for further information.

If you use the Uloženky by WE|DO service, you can download Export Data to Uloženky by WE|DO. Detailed information can be found here.

If you use the MALL Delivery service, you can print the labels directly from the Orders tab or from the order detail.

How to process an order from start to finish and what to look out for can be found in the article here.

In case you have any further questions, you can contact us via Help Centre.

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