Credit notes in MALL Self-Billing, in automatic billing

MALL Self-Billing is a form of invoicing that allows the customer (buyer), the company Internet Mall, a.s., to issue tax documents for its suppliers (Partners) and pay the liabilities arising from thus issued tax documents in the usual way.

In the event that the customer withdraws from the purchase contract, the central warehouse in Jirny sends these returned orders to the partner's warehouse.
The returned goods are accompanied by the return documents, which contain the number 47* - the number of the returned delivery.

• In the case of manual billing, corrective tax documents/credits must be issued for these returned orders within the period agreed in the Business Cooperation Agreement.

• With MALL Self-Billing, automatic billing, a credit note is created on the day of dispatch (according to the set frequency) of the returned delivery from our central warehouse. The following day, you will find the credit note for the order(s) in the MALL partner portal under the Billing/Invoices tab.

A contact is notified of the creation of a credit note, which is in the portal for the area Finance.

The complaint you receive together with the so-called repair request is waiting for your resolution. If the goods are unrepairable and you inform us of this, we will terminate the complaint procedure and a receipt will be created for you again in the MALL Partner Portal.
All other situations that may arise during a claim (replacement of goods, repair) must be resolved with our RMA department.

Automatic credit notes in the MALL Self-Billing system have a number series similar to invoices, consisting of your ID with us, the number 9 in the fifth place or 5 in the seventh place, followed by a number series starting from 00000.
XXXX9XXXXX or XXXXXX5XXXX, so the partner with ID 3000 will have the first credit note under 3000900000, the second 3000900001 and so on.

The credit notes in the MALL Self-Billing system enter into automatic credits to minimize the number of mutual bank transactions. You can find them on the Receivables page of Internet Mall, a.s. against your company.
For further operational questions, please contact the team Operations.

In case you have any further questions, you can contact us via Help Centre. If you want to dispute an accounting document directly, you can do so via the scenario I contradict.