Complaints and Withdrawals from the purchase contract (hereinafter "OOKS") are an integral part of the product ordering process.
Basic pointwhich must be followed (except for instructions from our company) is valid legislation.
RMA legislation in the Czech Republic is governed by Act No. 89/2012 Coll., The Civil Code, as amended (hereinafter referred to as “Trademarks”), where the general provisions on the purchase contract apply in relation to entrepreneurs (§§ 2099 - 2112 of the Civil Code). ), and in relation to consumers, in addition, provisions for consumer protection (§§ 1820 - 1851 OZ, §§ 2158 - 2174 OZ); in relation to consumers, RMA legislation is further governed by Act No. 634/1992 Coll., on consumer protection, as amended.
Commercial Code: https://www.zakonyprolidi.cz/cs/2012-89
Consumer Protection Act: https://www.zakonyprolidi.cz/cs/1992-634
Information on the settlement of the complaint, as stated by the Czech Trade Inspection Authority, can be found here https://www.coi.cz/pro-podnikatele/informace-pro-prodejce-zbozi-a-sluzeb/reklamace-zbozi-a-sluzeb/.
The Czech Trade Inspection Authority only looks at cases with regard to the complaint process - obligations to customers (B2C).
Due to the difficulty of searching for individual points directly in the Code, we have summarized the most important things for you in a few paragraphs. In this article, you will find the issues of Complaints and OOKS according to the division of the relationship into B2B and B2C.
page 2: General legislation
page 3: Legislation Complaints
page 4: OOKS legislation