Complaints and Withdrawal from the Purchase Contract (hereinafter referred to as "Cancellation") are an integral part of the product ordering process.
Basic pointwhich must be followed (in addition to the instructions from our company) is the applicable legislation.
RMA legislation in the Czech Republic is governed by Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as "CC"), where in relation to entrepreneurs the general provisions on the purchase contract apply (§§ 2099 - 2112 CC), and in relation to consumers, in addition, the provisions on consumer protection apply (§§ 1820 - 1851 CC, §§ 2158 - 2174 CC); in relation to consumers, the RMA legislation is further governed by Act No. 634/1992 Coll., on Consumer Protection, as amended.
Commercial Code: https://www.zakonyprolidi.cz/cs/2012-89
Consumer Protection Act: https://www.zakonyprolidi.cz/cs/1992-634
Information on the handling of complaints as provided by the Czech Trade Inspection Authority can be found here https://www.coi.cz/pro-podnikatele/informace-pro-prodejce-zbozi-a-sluzeb/reklamace-zbozi-a-sluzeb/.
The Czech Trade Inspection Authority only looks at cases with regard to the complaint process - obligations towards customers (B2C).
Due to the difficulty of searching for individual points directly in the Code, we have summarised the most important points in a few paragraphs. In this article you will find the issues of Complaints and OCCS according to the division of the relationship into B2B and B2C.
Page 2: General legislation
Page 3: Legislation Complaints
Page 4: OOCS legislation