OOKS legislation

Here you have data that summarizes the information from the applicable legislation on Withdrawal from the purchase contract.


  • The entrepreneur is not entitled to withdraw from the purchase contract within 14 days, the attempt will show defects on the goods, which were already on the receipt.


  • The consumer customer has the right to withdraw from the purchase contract within 14 days of receipt of the goods, and it is sufficient to send the goods on the 14th day (the seller may not be delivered within 14 days).
  • Withdrawal from the purchase in the e-shop must be made in writing, ie by letter, on the withdrawal form, by email orabout sms. The seller does not have to take into account the withdrawal made by the consumer by telephone during the voice call.
  • If the consumer withdraws from the purchase contract, he must deliver to the seller without undue delay and within 14 days at the latest - return the goods.
  • Upon withdrawal from the purchase contract, the seller is obliged to return to the buyer within 14 days all funds, including delivery costs, which he received from him on the basis of the purchase contract, in the same way as it was paid for.
  • The seller is not obliged to return the funds before the consumer delivers the goods or proves that he sent the goods.
  • The consumer cannot withdraw from the purchase contract in the following cases:
    • in the case of the supply of goods which have been modified according to the consumer's wishes, ie with any customization
    • in the case of goods in a closed package which the consumer has removed from the package and for hygienic reasons it is not possible to return them
  • The consumer is entitled to a refund of the postage paid for delivery of the goods from the seller to him, but is not entitled to a refund of the postage paid for the journey of the product from himself to the seller in connection with the withdrawal from the purchase contract. If the consumer has chosen a method other than the cheapest method of delivery offered by the seller, the seller shall reimburse the consumer for the cost of delivery of the goods equal to the cheapest method of delivery.

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