This article will give you more information about the MALL Partner portal. You can find out what it is used for and how to work with the portal below.

The Partner Portal is a site that helps you sell on MALL.
It is used to modify statuses of orders, upload or edit products, set up transportation methods or export invoicing documents (needed for manual billing method). You will also find an overview of marketing campaigns, statistics and more.

Below are the individual tabs of the portal and their functions.
You can log in to the MALL Partner portal using this link:


After logging in, you will be shown the bookmark first Orders, where you will find an overview of your orders and you can continue working with them.
In this section you switch the status of shipments (except MALL Delivery), you can view the order detail, download the delivery note, print the shipping label (in the case of MALL Delivery) and if you have manual billing, so you export the billing file here.
You can read more about orders here.


Another tab in the portal is the Categories tab. Here you will find a list of all the categories on MALL that you have open in the country where you sell.
Open categories are highlighted in bold and can be viewed further.

In the tab, you can also find sorting parameters for categories, based on which the product will be displayed in the correct section on our website, as well as parameters and their values for downloading in JSON or XLS format.

Feeds / Heureka Feed

If your connection is via Feed, you will find the Feeds or Heureka Feed tab under the Categories tab.

When connecting via MALL XML Feed, you will find in the Feeds tab fields for entering the URL of your product and availability feed and monitor their ongoing synchronization to remove any errors from the feed.
At the same time, you will also find an order feed to download here.

If you are connected via XML Heureka Feed, your next tab is the Heureka feed. As described above for the MALL XML Feed, here you enter the URL of the product and availability Heureka feed and set their update. Order feed is also to download.

You can also manage feed status, match categories, parameters and values and control product movement or assign a bigbox flag to products.


In the Products tab, you will find two subcategories, Products and Brands.

The Products subcategory lists all your products.
Here you can set what information you want to display (e.g. status, preview, availability etc.).
In case of manual connection, this section is used for creating, editing and deleting products, you can also use the help icon for copying products and switching products from draft status to live status.

With other connections, this section is only for product preview and possible changing of status.

In the Brands subcategory, you can search for existing brands, or create a new one.


In the tab Deliveries You will find two subcategories, namely Traffic settings and MALL Delivery.

In the Delivery settings subcategory, you set transport parameters, such as the amount from which you provide free transport to the customer. You also add new carriers here.

In the subcategory MALL Delivery you can read information about this new service and in case of your interest you are requesting activation of the service here.
If you already have MALL Delivery active, for example, you will find a code for picking up undelivered shipments here.


In the Partner tab you will find basic information such as Client ID, partner link to MALL website, Close time and more. Here you can manage notifications, add contacts and contact addresses and add new accounts for your colleagues. For smoother cooperation, contacts need to be added for all nine roles available.
In this section, you can also log in to your Sandbox account, which is used to view hidden, unpublished products on the website.

Quality of service

Bookmark Quality of service informs you about the provision of your services related to the sale of goods to the MALL Partner. In the section you will find current data for Cancel rate and Status error. You can find more information about the given SLAs here.


The Billing tab contains an overview of all issued invoices and credits.
You will also find invoices for týkajících se Self-billing here. If you are interested in Self-billing, you can apply for it in this section.


The Statistics tab is here for your overall overview of your sales. For example, you will find the total number of orders, your best-selling products or GMV for the period of your choice.


The Marketing tab is further divided into Marketing Campaigns, Partner Page and MALL.TV.

The Marketing Campaigns subcategory provides an overview of the campaigns you have been or are currently involved in.

HTML code is available in the Partner Page subcategory, which is used to link your website / e-shop with your product pages on MALL.

The MALL.TV section offers a brief introduction to this platform and you can also apply for cooperation here.


Bookmark Services serves as an overview of the main services offered to partners. Learn more about MALL Delivery, Self-billing, MALL Pay, MALL TV and Heurece.


In the last tab, there is a link to our Knowledge Base, which contains information, manuals, and instructions from different sectors, for example regarding billing and shipping.
If, despite all the information provided here, you do not know how to deal with something, use the Ask a Question function.

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