Correctly setting the delivery delay and close time is essential to convey relevant information to the customer about the delivery of the order.
Delivery delay (delivery time)
The delivery delay value represents the time interval for delivery of the order to the end customer. The partner sets the value as an integer in working days for each transport. Partners do not ship on holidays and weekends, so the delivery delay is automatically increased by these days. It is also possible to set the delivery delay for individual products (or even variants). Delivery delay for product/variant takes precedence over delivery delay for shipping.
Close time (closing time) is set in the format HH:MM and represents the closing time of the expedition. This time determines how many hours the partner must receive the order to be able to ship it the same day (0 in case of delivery delay). After this hour, the website will always automatically change the expected delivery date by +1 day. Close time defines a specific hour (and minute), not the number of days. The number of days is set by the partner using the delivery delay (see above).
Setting the right Close time is very important not only to calculate the correct delivery assumption to the customer, but it will also allow you to increase conversion for example before the end of a marketing campaign or at the end of the Christmas season. You can extend the sale of promotional items exactly according to the capabilities of each individual carrier.
Close time is set in the MALL Partner portal in the tab Transport - Transport settings.
When you create a transport or in the details of each carrier, you can set Close time for each day. It is important to set the Close time according to your agreement with the carrier.
Enter the close time for each day using the clock that appears when you click on a free field. In the case of a weekend, you need to fill in the time 00:00.
If you are planning a holiday or inventory or will have a stock outage, you can set up Delayed delivery (Supply delay), a specific period of time that will automatically extend your expected delivery date.
Only one delivery delay can be set.
Settings Supply delay can only be found in the MALL Partner Portal in the Transport section under the tab Warehouse.
In case you have any further questions, you can contact us via Help Centre.