Setting delivery delay and close time correctly is necessary for passing relevant information about order delivery to customers.

Delivery delay

Delivery delay represents the time interval for delivering an order to customer. Partner sets the value in whole numbers with each carrier (only working days are counted). Partners do not send packages on weekends and public holidays, therefore the delivery delay is automatically increased during this time. The delivery delay can be set for individual products and their variations as well. Delivery delay set for products/variations has priority over delivery delay for carrier.

Example: Delivery delay = 3 days. On the day of ordering, the order was placed before close time.

Close time

Close time is set by our Onboarding team on partner´s request in the format HH: MM and represents the expedition closing time. This time determines, at what time the partner can receive an order from a customer in order to be able to ship the package the same day (in case of delivery delay = 0). For orders received after the pre-set close time, the estimated delivery date on the website will automatically change to +1 day. Close time defines a specific time (hour and minute), not number of days. Delivery delay is defined by number of days (see above).

Supply delay

Partners using API input can extend the delivery date by setting supply delay in cases like stock inventory, vacation or product unavailability.

Supply delay can be set in several ways:
a) for partner here;
b) for product here;
c) for variant here.

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