Please find below an email dated 21.10.2021 MALL Partner News about important changes and upcoming news.

SLA Tracking rate

In the Quality of Service (SLA) section of the partner portal, an additional tab called Tracking rate has been added to the Cancel rate and Status error monitoring options. Tracking rate shows the percentage of orders with a completed tracking number and tracking URL to all orders shipped outside of MALL Delivery service.
For a more detailed description, see the Tracking rate article.

New changes in the delivery settings on MALL Partner portal

In order to simplify logistics and warehouse processes, we have prepared changes in delivery settings. More information about these changes can be found here. A brief description of the changes that can be set up in the MALL Partner portal or via the API interface:

  • Close time – the possibility to set different close time for individual days of the week according to the agreed pick-up time with your delivery carrier.
  • Supply delay – possibility to set up a delayed delivery for the needs of e.g. warehouse downtime, holidays, inventory, count, etc.
  • Sales account calendar – possibility to select the country of the warehouse from which you ship orders.
  • Pricing rules setting – possibility of separate settings for delivery of orders with cash on delivery option.


We are preparing several online workshops taking place in October, November and December. You can register for them here. New dates for the events are frequently added according to the demand. Recordings of events are also available on our YouTube channel. These workshops give you an opportunity to ask any questions about our cooperation.
We are looking forward to meeting you there!

How useful was this post?

Click on the star to rate the post!

Average rating: / 5. Number of votes:

No votes yet! Be the first to rate this post.