In this article, you will learn more about how the delivery interval works as seen by customers at the product and in the order in the cart and how you can influence this display of the interval directly on your part.
What are delivery intervals?
The interval is the time interval that the customer sees for the products and then in the basket on our website and expects the order to arrive within that time.
Within the interval, delivery is not tied to a single day, but the customer is offered a range of days on which the shipment will be delivered.
How can I influence the interval setting?
We created the intervals to correct customer expectations and eliminate customer complaints about not meeting the exact delivery date.
You can influence the intervals by setting the delivery delay correctly. How to set the delivery delay can be found in here.
Important:
Please pay close attention to this setting. Our customers are very Sensitive to meet the delivery date, especially for home delivery. Exceeding this time may result in non-acceptance of the parcel.
Below you will find a table of the individual intervals according to the delivery delay setting.
Example:
Order created 2.9., after close time, set delivery delay 3 days.
Estimated delivery date is 8.9. Weekends and holidays are not included in the delivery delay.
The interval is 3 to 4 working days and you will see the range 7.9. - 8.9.
In case you have any further questions, you can contact us via Help Centre.
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