FastCentrik - MALL Partner: who can advise me?

In case you need help with the setup or functioning of the connection between FastCentrik and MALL Partner, you can contact the following contacts:

Fastcentrik support

Phone number: +420 731 444 545
Email: podporafc@netdirect.cz
Ticket system on the website https://helpdesk.netdirect.cz/

What can be solved here: If you don't see something in FastCentrik or if it looks like orders were not imported/updated correctly

MALL Partner

The contacts are listed here: https://knowledgebase.mallgroup.com/kontakt/

Business Development

What can be solved here: Business matters, expansion of products offered in the country where you already offer products through MALL Partner, expansion to other countries where MALL operates and marketing.


Onboarding

What can be solved here: Linking information about the products offered and other technical connections.


Account Management

What can be solved here: Information on events/promotions and planned marketing campaigns. Product nominations for the "Novelty Campaign", new marketing campaign proposals, requests to participate in workshops and suggestions for adding new product categories can also be sent to this email.


Operations

What can be solved here: Compensation Storage by WE|DO and operational queries, e.g. correction of order statuses or help with tracking shipments.