In this article you can find information on how you can deactivate live products according to your connection type

Options for deactivating live product

  1. Set the stock availability to 0
  2. Change the status to inactive
  3. Delete the product

A deactivated product is not visible on the website and it is not possible to add it to the shopping cart. It can only be traced by the MALL ID.
By setting the stock availability to 0, the website will displays "Sold out", and when the status is set to inactive, the website displays "Currently unavailable".

One option is also to completely delete the product. Please use this option only when you wish to permanently exclude the product from your portfolio. Repeatedly deleting and uploading products puts a significant strain on the system. Therefore, to deactivate a product we recommend using options the first two options.

Manual deactivation in the MALL Partner portal – only for Manual connection

Products can be deactivated manually only by partners with Manual Input connection. This option is not available to other connection types because the automatic feed synchronization and API immediately rewrite any changes made manually.

Instructions for manual connection can be found here.

Setting stock availability to 0 can be done by quick editing in the product overview list or directly in the product detail and in case of product variants, in the detail of each variant.

Setting the status to inactive can be done in the product list.

Deactivation of products for Heureka XML feed connection

For connecting Heureka with an XML feed it is not possible to use the product setting method as inactive as with other types of connections.
We recommend that you deactivate the products using the settings zero stock in the availability feed or complete delete product from product feed.

Another way to deactivate the product works only for Heureka XML feed and is enabled by the function product management. However, we prefer to use the above two methods.

This feature moves products between categories. To deactivate a product, just use the inactive category. We have prepared a CSV with the invalid category and you can download it here:


  • Download the CSV template for deactivating products and fill in the first column with your product IDs that you need to deactivate (attention: the category under the ID "SMAZAT_PRODUKT" must be listed for each product ID)
  • Follow the instructions for moving products to upload the file.

After uploading, a list of products to be moved (deactivated) will be displayed.

Since this setup is done manually, we strongly recommend the process switch to live to be done with full care to prevent these situations.

Deactivation of products for the MALL XML Feed connection type

Deactivation for MALL XML Feed connection is done in the availability feed.

Example of setting the stock availability to 0:


Example of inactive product:


Deactivation of products for API connection

Deactivation of products must be done via API when using this connection type.

This can be done:

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  1. Michal Hamsik

    Hello, is it possible to temporarily deactivate (for example for a week) all our products listed on Mall when we are on holiday?