Withdrawal from the purchase contract within 14 days

This article will guide you through the process of Withdrawal from the Purchase Agreement (hereinafter "OOKS") at MALL. As we already know, the customer can reconsider the completed purchase and withdraw from the contract, which was concluded outside the business premises, within the statutory period. We can influence this decision by providing the customer with all the necessary information for each product. The rule here is, […]

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Basic information on complaints and Withdrawal from the purchase contract - Legislation in the Czech Republic

Complaints and Withdrawals from the purchase contract (hereinafter "OOKS") are an integral part of the product ordering process. The basic point that must be followed (apart from instructions from our company) is the applicable legislation. RMA legislation in the Czech Republic is governed by Act No. 89/2012 Coll., The Civil Code, as amended (hereinafter referred to as "Trademark"), where in relation to entrepreneurs […]

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What is in a credit note

As part of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: Complaints Withdrawal from the purchase contract Correction of incorrectly entered status Delivered The credit note must contain the order number to which the document relates - see the return documents […]

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