Status error - Incorrectly entered final status of the order

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. Therefore, it is important that the customer receives accurate information in a timely manner. Status error is the ratio of all orders with incorrectly entered final status to all orders for the monitored period (eg Order with DELIVERED status set as CANCELED). More information on the procedure for solving incorrectly entered status […]

Read More

Order SLA

In this article, you will learn more about how a service level agreement (SLA) works and evaluates, as well as how you can influence the customer experience. Our common goal is to have a satisfied customer who buys at MALL regularly. Therefore, it is important that the customer gets what he ordered on time, in the expected […]

Read More