SAVE THE BUSINESS - STEP 5 - WORK WITH CUSTOMER ORDERS

Have you received your voucher order? Great news! Now you need send the purchased voucher to the customer from your e-mail. An example of a voucher can be found below.

Sending the voucher to the customer

As soon as a new order is created in the MALL Partner Portal, you will see it in the OPEN status. You will receive an email notification for the new order (if set). Orders in Blocked status are waiting for confirmation of payment and you can't do anything with them now. The OPEN order has already been paid by the customer and is waiting for you to process it. In the order details you will find the customer's contact details (e-mail address), which you can use to send your voucher.

Prepare your voucher to send (the voucher can be in PDF or other format - for example, just text if you do not want to create a voucher), which you send to the customer's email address. The format of the voucher and the numbering method is entirely up to you. In the MALL portal you can see both the order number and the customer's name.

Example of a voucher:

YOU SEND THE VOUCHER, NOT MALL.CZ

After sending the voucher to the customer, change the order settings from the status Open on the state of Delivered. You will need to go through all the order statuses one by one.

The current order Delivered is very important. After the change to this status, we send an invoice for the purchase to the customer as a MALL to confirm the completion of the transaction. PLEASE FOLLOW THIS PROCEDURE.

Orders in Delivered status can be invoiced to us according to the set regularity. See information in the email – Information on the project Save (your) business on MALL.