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Process for returned goods

In this article, we would like to introduce you to situations that may occur during order processing, for example, if the customer does not collect the goods, returns the goods within the statutory period (withdrawal from the purchase contract - hereinafter referred to as "OOKS") or wants to claim them.Other cases that may occur during order processing are: return of the shipment due to non-delivery by the carrier, incorrectly entered final...

Delivery of incomplete orders

During the course of our cooperation, a situation may arise where a customer receives an incomplete order. This may be due to incomplete (incorrect) packaging or insufficient availability of the goods. Whether the end customer or you notify us of this situation, we must determine how we will proceed with regard to customer satisfaction.The customer may request that the missing goods be sent to us or may exercise the right of withdrawal...

Withdrawal from the purchase contract within 14 days

This article will guide you through the process of withdrawal from the purchase contract (hereinafter referred to as "OOKS") at MALL.As we already know, the customer can change his mind about the purchase and withdraw from the contract, which was concluded outside the business premises, within the statutory period. We can influence this decision by making all the necessary information available to the customer for each product. The rule here is...

Claims for goods

This article is about how to manage the complaint process at MALL.Complaints are one of the most negative situations that can affect the customer experience. This process is set up to manage it in the best way possible and leave the customer with a good memory overall. The steps of a product complaint Receiving from the customer When a customer makes a product complaint, they usually contact...

Basic information on complaints and withdrawal from the purchase contract - Legislation in the Czech Republic

Complaints and Withdrawal from the Purchase Contract (hereinafter referred to as "Cancellation") are an integral part of the process of ordering products.The basic point that must be followed (in addition to the instructions from our company) is the applicable legislation. The RMA legislation in the Czech Republic is governed by Act No. 89/2012 Coll., the Civil Code, as amended (the "CC"), whereby in relation to business...

What the credit note must contain

In the course of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: the credit note must contain In one issued credit note can be mentioned even more cases.It is not possible to use one document at the same time for return documents (correction of incorrectly entered status Delivered)...