Order SLA

In this article, you will learn more about how a service level agreement (SLA) works and evaluates, as well as how you can influence the customer experience. Our common goal is to have a satisfied customer who buys at MALL regularly. Therefore, it is important that the customer gets what he ordered on time, in the expected […]

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Cancel rate - number of canceled orders

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. One of the basic prerequisites for how we can achieve this is to minimize canceled orders. Cancel rate is the ratio of canceled orders by the partner to all created orders that have passed the status OPEN (adjusted for test orders, manual interventions of the MALL Call Center by the customer). It is about […]

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