Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. It is therefore important that the customer receives accurate information in a timely manner. Tracking rate is the ratio of orders with added tracking data (tracking number and tracking URL) to all shipped orders (in SHIPPED, DELIVERED and RETURNED status) for the tracking period. The tracking rate does not include [...]
Articles Tagged: tracking rate
Order SLA
In this article, you will learn more about how a service level agreement (SLA) works and evaluates, as well as how you can influence the customer experience. Our common goal is to have a satisfied customer who buys at MALL regularly. Therefore, it is important that the customer gets what he ordered on time, in the expected […]
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