Have you received your voucher order? Great news. Now you need send the purchased voucher to the customer your email and confirm its purchase, i.e. you weigh the support. An example of a voucher and what needs to happen can be found below.
Sending the voucher to the customer
As soon as a new order is created in the MALL Partner Portal you will see it in the OPEN status. You will receive an email notification for the new order (if set). Status Orders in Blocked status are waiting for payment confirmation and you can't do anything with these orders now. The OPEN order has already been paid by the customer and is waiting for your processing. In the order details you will find the customer's contact details (email address), which you can use to send your voucher.
Prepare your voucher to send (the voucher can be a PDF or other format (for example, just text)), which you send to the customer's email address. The format of the voucher and the numbering method is entirely up to you. In the MALL Portal you can see both the order number and the customer's name.
Example of a voucher:
YOU SEND THE VOUCHER, NOT MALL.CZ
After sending the voucher to the customer, set the order from the status Open on the state of Delivered. You will need to go through all the order statuses one by one.
The current order Delivered is very important. After changing to this status, we as MALL send the customer an invoice for the purchase and thus confirm the completion of the transaction. PLEASE FOLLOW THIS PROCEDURE.
Orders in Delivered status can be invoiced to us according to the set regularity. See the information in the Project Information email Save (your) business on MALL.
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