What is MALL Delivery

We present to you MALL DELIVERY, a new service with which we want to provide customers on Mimovrste.com and Mall.hr with uniform, transparent and competitive shipping costs for smallbox items - both from our offer (1P) and from the marketplace offer.

At the same time, these items will be included also in the SMART!, which allows customers to receive free shipping, further increasing conversion and purchase frequency.*

How does Mall Delivery work?

For the buyers

Delivery SI - SI and HR - HR

• EUR 2.49 for parcel machines and pick-up points (also our shops)
• 2,99 EUR for home delivery
• SMART! subscribers get free shipping*

Delivery SI - HR and HR - SI

• EUR 3.99 for package machines and pick-up points (also our shops)
• 3,99 EUR for home delivery
• SMART! subscribers get free shipping*

A simple and competitive structure that is proven to deliver a higher rate of completed purchases.

For partners

Upon receipt of the order:

1. We automatically create a shipping label in the Mall Portal.
2. Print it out and stick it on the package.
3. Drop off the package at a DPD DROP-OFF point or prepare it for collection.

All further delivery steps and status updates are arranged by us.

Costs for partners

Monthly subscription fee (depending on the number of shipments per month):

The subscription includes picking up shipments at the partner's address. The monthly subscription price is exclusive of VAT and is charged 1 month after delivery.

The monthly subscription is FREE if the partner delivers the shipments to the delivery service at the delivery service pick-up points (e.g. Petrol stations in Slovenia or DPD pick-up points in Croatia).

a/ SMART! orders (free shipping for customer) for SI - SI*

• Paketomat / pick-up points: 1,05 EUR + VAT
• Home delivery: 1,46 EUR + VAT

The SMART! programme is about heavily subsidised costs, aimed at higher sales and a more competitive offer.

b/ customers without SMART!:

• Successful delivery: the partner has no costs. The delivery costs are to be paid by the buyer.
• Unsuccessful delivery (undelivered package): the same as the cost to the buyer.

Possible additional costs:

• Inadequate packaging (package cannot be sorted): 5,00 EUR + VAT
• Heavy or bulky packages (over 31.5 kg or over 300 cm): 5,00 EUR + VAT

Full costing related to Mall Delivery is listed as a separate item to the monthly invoice in the Mall Partner Portal under the “billing” tab with a one-month delay.

Key benefits for you

• Affordable shipping for all your customers
• SMART! users buy significantly more often and more faithful.
• Free SMART! delivery greatly increases conversion your products.
• Free pick-up of products in our stores, which is the most popular delivery method with our customers.
• Your products become more competitive compared to other sellers.
• Uniform shipping method and price / SMART! free shipping = better user experience, more repeat purchases.
• Automated refresh of order statuses (without additional programming interventions) and thus saving your time while improving the user experience.

How to activate Mall Delivery

If you are an existing partner with a completed registration, you can apply for the service directly on the MALL Partner Portal tab Transport/MALL transport.
For more information on how to activate MALL Delivery, please see here.

After you submit your request, a representative will contact you to go over the details of setting up the service, such as selecting a drop-off location or collection information. After a mutual agreement, we will then activate the service on a specific date so that you are ready for a change in your logistics processes. At the same time, we will be available during the transition period to ensure that the remaining orders are processed correctly in the original mode.

If you have any problems with the activation of MALL Delivery or if you have any questions about it, you can contact us via MALL Delivery in our Help Centre.

* - SMART programme is valid ONLY for Slovenia