Request for activation of MALL Delivery (formerly MALL Transport)

If you are interested in the MALL Delivery service, the easiest way to apply is directly in the MALL Partner Portal.

The option to apply can be found under the tab Transport/MALL transport.

After pressing the button I want shipping from MALL you will see a form where you can select the option of placing shipments at the delivery branch or the option of collection from the warehouse and add your contact details. Please ensure that the information provided is complete and up to date to speed up the activation of the service on our end.

Please note that collection to your warehouse in the Czech Republic is a chargeable service, which is paid for by a monthly fee. The average price for the service is around CZK 1,950 per month excluding VAT.

Service activation

Once our team receives your request, we will first check the data you have submitted and then contact you shortly to confirm the service setup.

After mutual agreement on the terms and conditions, we will jointly agree on the date of launching the service. MALL Delivery requires changes in the ordering and picking process on your side. Therefore, please familiarise yourself with the necessary changes before activation, please refer to here.

Once the service is fully activated, you will see in the partner portal under the tab Transport/MALL transport your current service settings, including allowed transports.

Collection times of the delivery branches

Due to frequent changes in the carrier's delivery routes, it is not possible to set one fixed time when shipments are collected from the feeder branches. The most efficient way to find out when shipments need to be delivered in order to be picked up on the same day is to speak directly with the delivery branch operator.
If the operator tells you the time window for the collection from their branch and you deliver the parcels to the delivery branch within the given time, it is possible to set the Delivery delay as D+1 (day of delivery + day for transport to the delivery point).
In case the branch does not specify the exact time, the driver arrives every day with an interval of several hours or it is not possible on your part to deliver the shipments by the given time, you need to set the Delivery delay as D+2 (day of delivery + 2 days for transportation to the delivery point).

List of WE|DO's dispatch and delivery branches.

Below the map, choose which type of branch you want to show.

In case you have any further questions, you can contact us via Help Centre.