Claims

This article is used to follow the complaint process on MALL. Complaint is one of the most negative situations that can affect the customer experience. This process is set up so that we can handle it as best we can and leave the customer a good memory overall. Individual steps for claiming goods Receipt from the customer If the customer complains about the goods, he usually turns […]

Read More

Basic information on complaints and Withdrawal from the purchase contract - Legislation in the Czech Republic

Complaints and Withdrawals from the purchase contract (hereinafter "OOKS") are an integral part of the product ordering process. The basic point that must be followed (apart from instructions from our company) is the applicable legislation. RMA legislation in the Czech Republic is governed by Act No. 89/2012 Coll., The Civil Code, as amended (hereinafter referred to as "Trademark"), where in relation to entrepreneurs […]

Read More

What is in a credit note

As part of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: Complaints Withdrawal from the purchase contract Correction of incorrectly entered status Delivered The credit note must contain the order number to which the document relates - see the return documents […]

Read More