For partners who have chosen Manual Import as their connection type, there are only a few basic steps to follow in order to start selling. Once you have completed the business part of the process, i.e. agreeing to the GTC, providing all documents and other procedural requirements, all the possibilities and features of the MALL Partner Portal will be fully opened. Below you will find a complete step-by-step guide on how to set everything up in order to start selling on our website.
We have also covered each of the issues in an instructional video, which you will find at the end of each topic section. Videos are only available in Czech, but they can help you navigate through the partner portal.
It is necessary that you follow all the steps described below. It is not possible to activate an account that is only partially set up.
- Basic account and contact settings
- Delivery settings
- Products and their upload
- How to work with orders
- Linking the e-shop
- What to do when I'm ready to start selling
- Billing information
- How to ask questions
Basic account and contact settings
For a successful launch, you first need to make some basic settings in your portal.
Setting up your accounts
After you register, the email you registered with is assigned as the administrator. This account has higher privileges when setting up your account.
It is possible to change the administrator account and it is also possible to give access to the portal to other employees or to allow access via other email addresses.
Contact and address settings
It is necessary to set up contacts in the portal so each role is assigned to at least one email address.
It is necessary to have the addresses listed in the portal so each role is assigned to at least one address.
Multiple roles can be assigned to the same address or email.
The MALL Partner Portal offers you the possibility to receive notification emails for specific situations for your convenience. We recommend that you set these up and turn them on. However, we also recommend that you visit the portal regularly and work with different tabs in the portal.
It is important to save your login details for your sandbox account for your later work with MALL Partner Portal. The sandbox account allows you to preview your products before they are published online. It is also used to check if the products you have uploaded to the portal have all the right settings, such as the necessary parameters and their values. You always log in to your sandbox account on the MALL Partner page for your country.
If you want to sell on the Czech or Slovak market, we recommend that you first explore the MALL Delivery service. This service will simplify the order processing on MALL Partner Portal and the service is provided free of charge. You can file a request for the service in the portal under the tab Delivery -> MALL Delivery.
Setting up your own delivery
Setting up suitable delivery option is one of the conditions for launching your products online. The division of shipments into smallbox and bigbox is governed by the conditions we have set and you can find the details in the article here.
Products and their upload
To upload products, you first need to know a few basic conditions. MALL specifies the basic conditions for the appearance of the product, the essential requirements for their categorization and parameters with the values that the products must contain, and more. You can control all the modifications you make to the products through the sandbox account we described above.
There are a few basic conditions for uploading products to MALL Partner portal, primarily to further promote your products in paid campaigns. Failure to comply with these conditions may result in your product being excluded from these campaigns and, in the worst case, even withdrawn from the site. By following as many of these conditions and recommendations as possible, you increase the possibility of successful sales of your products.
As mentioned in the previous video, the brand is one of the mandatory indications for products. If you come across a brand that our database does not include, we will be happy to create it for you.
MALL Partner Categories
Each of the countries where the MALL Partner Program operates has its own unique tree of categories. Each category may have different product display conditions. We prepared detailed documentation and instructions on how to work with our categories covering all countries.
Setting up the product is almost the final step that needs to be taken for a successful launch. You can only create products after you have created brands and familiarized yourself with the categories, so please follow the recommended steps. To launch, please upload the maximum number of your products, which will make it easier for MALL to check the content and achieve maximum quality of your account and offer before the actual launch.
As part of your operation on MALL Partner portal, a user-friendly environment for working with orders is provided for you. In addition, we have prepared a large number of add-ons that can make your work with orders easier. Which add-ons we offer for which systems can be found in the Services menu.
Before you start to sell on our website we recommend making a few test orders in your portal to see how the orders work.
The last requirement that needs to be fulfilled before launching for sale is the linking of your Partner site on MALL with your e-shop. The Partner page serves as a unique page within MALL Partner just for your e-shop and is thus one of your potential sources of sales. Linking partner pages improves their visibility for internet search engine users and also brings more traffic directly to your products - so the product offer will be more traceable on the internet overall.
I'm ready to start selling
Have you completed all the steps above? Excellent. You are now one step away from launching your products. Let us know that you have created the linking and made all the settings through the Help Center scenario we have prepared for you here.
Our integration and content department will review your account and send you the review of your products and the result of the account review by email. If everything is done according to the instructions, your account will be switched to production and you will be able to activate your products, i.e. display them on the website to your customers. Please note that it will only be possible to activate the products after the approval of MALL.
For proper functioning in the MALL Partner program, we also recommend reading the billing instructions in detail.
If you use Self-billing, please read the basic information here, for details of the credit note please see here. For manual billing, please read the article here. For offsets please read the article here. For more details on the billing process, please contact your sales representative.
Please send us all your questions during and after the upload process via our Help Center (FAQ) in the Partner Portal. We are continuously adding new scenarios to help you solve your problems and answer your questions.