Undelivered parcels at MALL Delivery

Even if you use the MALL Delivery service, it happens from time to time that the customer does not collect the ordered goods. How to deal with this situation can be found in this article.

The MALL Delivery service not only allows you to focus more on selecting products and picking orders, but also helps you with nearly instant updates to order statuses. Once you hand over a package to a courier or a staff member at the carrier’s branch, you no longer need to update the shipment status yourself as a partner. We’ll change the shipment status SHIPPED we will switch the shipment for you based on information from the carrier that it has been accepted for shipment. The shipment is then transported to a pickup location or the customer’s address. However, if the pickup window expires or the customer cannot be reached even after repeated delivery attempts, the return process begins and we’ll ship the package back to you.

More about how orders work with MALL Delivery active...

Overview in the MALL Partner Portal

As a partner, you will receive information about the return process as soon as your package is ready for pickup at the selected drop-off location or is delivered to you by a courier.

In the MALL Partner portal, you can recognize such an order by the fact that it is still in the status SHIPPED and the symptom Ready to returnYES.

Make sure you have the columns set up correctly if you can't see the values. The settings are made via the configuration icon located next to the Filter button.

Email notification

The MALL Partner portal also offers you the option to set up notifications for undelivered orders that are ready for pick-up.

If you already have the MALL Delivery service active, this type of notification will appear automatically in the Partner/Notification Management. Notification can be set up to groups of contacts or individual email addresses with a maximum limit of 10 recipients. The frequency of sending is daily, when you will receive a cumulative list of orders from us.

Please note that email notifications can only be set or modified by the partner account administrator!

API connection

If you are connected via the API, you can get the information by periodically downloading orders in the status SHIPPED and according to the determination of the parameter ready_to_return = TRUE, you will find a list of undelivered orders for pick up.

The second option for finding the list of orders, which we are preparing for you shortly, is a webhook for order objects. You will be informed about the availability.

Technical documentation GET order detail...

For efficient calling of order statuses you can use webhook settings.

In case you have any further questions, you can contact us via Help Centre.