Here you will learn how to change the status of orders in FastCentrik so that they are correctly entered into the MALL Partner portal. For a full understanding of how statuses work in MALL Partner, we recommend reading this article Order statuses
It's important to work through order statuses properly and on time, as this will help you avoid billing issues. Properly set up statuses also allow customers to get up-to-date information on their shipments, improving the customer experience while reducing the risk of missed shipments or negative reviews on a product or order.
In FastCentric at the moment, the following order states exist:
- pending
- partially settled
- is being handled
- settled
- cancelled
These states are paired with the states used by MALL Partner. Just to remind you, I am adding a diagram:
The pairing of states between MALL Partner and FastCentrik is as follows:
and is described more below.
Order processing procedure
Only orders that are in the MALL Partner Portal status will be sent to your FastCentrik e-shop "Open" and shall be written out as "pending". Therefore, only orders that are already paid for (in case of prepayment) or orders for cash on delivery will be displayed.
The moment you start to process, pick or pack the order, switch the order status in FastCentrik from "pending" to "in process". This state corresponds to the state of "Shipping." in MALL Partner.
If the order is cancelled by you. It is necessary to set the status in FastCentrik "cancelled"which is entered into the MALL Partner portal as a status "Cancelled.". This status can be set at the latest in the "pending" / "Shipping" status. You can read more about cancelled orders and their effects in the article Cancel rate.
Once you submit your order to the carrier for delivery, you must switch the order from the "pending" status to the "settled". This will send information to the partner portal that the order should be set to "Shipped.".
If everything goes well and the customer accepts the shipment, you need to fill in the box in FastCentrik "Date of delivery" (see picture)
Once you have filled in this date and the order status will be in "Done.", this information is transferred to the Mall Marketplace as a status "Delivered." with a completed "delivered_at". On the basis of this information, a sales invoice (tax document) is then sent to the end customer by Mall, and at the same time a claim for mutual settlement between the Partner and Mall arises.
Status "Delivered" (i.e. in FastCentrik the status is "Completed" with the "Delivery Date" filled in) is the final state and the state cannot be changed after it is set. If the condition was "Delivered." set incorrectly, it is necessary to mutually settle the order and then issue a credit note in cooperation with colleagues from the Operations department. The credit note must contain the order number and the return number sent by the Operations department after the incorrect status has been reported.
Email: operations@mallgroup.com
In the event that the customer's shipment DO NOT TRANSMIT and the goods are returned to you as uncollected, you must manually set up in the partner portal as "Returned.". Just for completeness, we would like to point out that this status is not entered in case the customer withdraws from the purchase contract within the statutory period - for these shipments the Delivered status remains
If any error occurs in connection with the status of an order, you should contact the Operations Department as soon as possible: operations@mallgroup.com
English 
Čeština 
Slovenščina 
Magyar