In this article you will find information on how to connect to MALL Partner using the BaseLinker add-on.

Please note that the integration with BaseLinker requires that you work simultaneously with MALL Partner and BaseLinker. Each of these parties provides technical support for a specific part of the process. Please refer to the article below for details.


The steps to be taken for integration are as follows:

Register on BaseLinker

If you don't have a BaseLinker account yet, you need to register under this link. You can also register from your MALL portal menu under Partner Services -> Services.

Registration on MALL

If you have not yet completed your MALL Partner registration, please register under this link. Upon successful completion of the process, you will be sent an introductory email and an Onboarding Specialist will be assigned to you and they will be available to answer questions during the integration process. Please keep all communication in response to the initial email received.

Preparing to link accounts

Once both registrations are complete, you will need to link your accounts. The identifier required to link the two platforms is your API key or client ID. You will find this key in your MALL Partner portal under the tab Partner. To start the integration, your account should also always be in the TESTING stage. If you notice your profile is in a different stage, please contact your MALL sales representative.

Before you upload products to BaseLinker and start taking steps to upload them to MALL, please read the following articles, which contain the terms and conditions for displaying products on MALL from a technical and content perspective.

  • How categories, parameters work in MALL - article explaining the mandatory attributes for displaying products on MALL pages.
  • Product appearance requirements - here you will find all the requirements that your product must meet in order to be displayed on MALL. Please note that products must always be uploaded with completed translations for the selected country of sale. MALL does not provide a product translation service.

Compliance with the specified requirements for the parameters and appearance of the products is a basic condition for displaying the offer on MALL. Therefore, please check in advance that your products are ready and meet these requirements and pay attention to these points during configuration on the BaseLinker platform.

Importing products to the BaseLinker platform

Another essential requirement is to upload the products to the BaseLinker platform and modify them before uploading them to MALL Partner portal. Many e-shop solutions offer a possibility to upload products to the BaseLinker platform automatically. At the same time, if one of the solutions does not meet your needs, it is always possible to upload the products by simply importing a file in CSV or XML format.

Configure a BaseLinker account for MALL and send products to MALL

After creating the offer of products on the BaseLinker platform, the products need to be prepared for import into MALL. A basic guide on how to complete all the necessary configuration correctly can be found here.

For any questions about uploading and working with products on the BaseLinker platform, as well as questions about configuring the MALL Partner integration, please always use the Ask a Question option in your BaseLinker dashboard after logging in. This will ensure it is dealt with as quickly as possible.

In addition to the links above, please also pay attention to the following important articles, where you will find more detailed information about other options for modifying your products:

  • Linking categories and products - detailed instructions on how to properly link your products to the corresponding categories in the MALL category tree for proper integration.
  • Topping up parameters - a detailed article that guides you through the essential part of listing products on MALL.
  • Favourite categories - helps you set up frequently used categories so you can configure them even faster when working with other products.
  • Export categories - If you are not sure about the correct category for your products, MALL has prepared a category tree export for each country. This export also includes the translation of the categories into English for better orientation.

Working with products in MALL and account settings

Please note that sending products from BaseLinker to MALL does not complete the integration. Other important steps are checking products in the MALL Partner Portal and setting up your MALL Partner account.

To check your products, use your Sandbox account. Each of our partners is assigned a unique access to MALL, through which it is possible to check the uploaded products and their display. Using your Sandbox account, you can also see if your products match the above mentioned conditions of appearance of products and whether they have correct sorting parameters.

Product without correctly specified sorting parameters will not appear on MALL website until the product data is corrected. Products should always be edited in BaseLinker and then resubmitted to MALL.

Within the MALL Partner Portal, you then need to complete the setup by adding all contacts and notifications. The next setup that needs to be completed to start the sale is setting up traffic.

If your products are displayed properly in your Sandbox account and you have already completed all the settings, you can submit your offer for the product content check.
MALL will check whether the products you uploaded comply with our terms and conditions and you will receive the result of this check by email from the specialist who is working with you on the integration. All comments must be incorporated according to the instructions given and they apply to the entire portfolio and not just to the sample checked. If you upload additional products after the check, always follow all comments for the additional uploaded products as well.

Any questions about setting up your account and viewing products on MALL
during integration should always be addressed in the email thread communication with the Onboarding Specialist that has been assigned to you. This will ensure that your enquiry is dealt with as quickly as possible.

Modification of product offer in MALL

If you need to edit your products on MALL, you need to do so first on the BaseLinker platform and then resubmit the data to MALL. Any data modification will then correspond to your chosen method of connection to BaseLinker, either automatically from your system, by editing the data in BaseLinker and modifying the configuration, or by using a new import in CSV or XML format.

To update prices and stock, you can also create automatic synchronisation. If you have not already done so, we recommend that you also set up synchronisation of orders.

Start of sales on MALL

Starting sales on MALL is possible after meeting the requirements for product appearance, proper account setup in MALL and uploading a complete portfolio agreed with your sales representative. Always discuss whether your products meet the requirements and any details regarding launch conditions with your Onboarding Specialist.

Technical support for post-launch sales:
If your products are active on the site, please send us all your questions through our FAQ. This will ensure that your enquiry reaches the person who will be able to deal with your enquiry as soon as possible.

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