orders | MALL Partner - Marketplace Help

Export for stock picking

Jan 23, 2020 | Orders and administration

In the new design of your order overview page, we have prepared the possibility to export selected orders in an optimized view for use in stock picking. Creating this export is very simple and can be done in just three...

Webhook for order statuses

Jan 20, 2020 | API, Orders and administration

We have prepared an efficient way for you to detect changes on orders through webhook settings. Webhook allows you to receive notifications of changes to orders in real time. Webhook is basically an HTTP callback that allows you to...

Cancel rate - number of canceled orders

Jan 13, 2020 | Orders and administration, SLA - quality of services

Our common goal is to have a satisfied customer who shops at MALL/Mimovrste regularly. One of the basic prerequisites for us to achieve this is to minimize cancellations. Cancel rate is the ratio of cancelled orders by a partner to all orders created...

Order status entered incorrectly

Jan 2, 2020 | Orders and administration

You as a user can work with order statuses only in a defined order (see picture below) In case of entering an incorrect order status, you need to use the web form available at https://new-partners.mallgroup.com/faq/ .

Delivery delay, Close time and Supply delay settings

Dec 31, 2019 | MALL Delivery, Options for setting up your own delivery, Products - Setup and Management

Correctly setting the delivery delay and close time is essential to convey relevant information to the customer about the delivery of the order. Delivery delay The delivery delay value represents the time interval for the delivery of the order to the end customer. The partner value...

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