Orders in the MALL Partner portal

In the Orders section, you have information on orders received from customers by MALL. Learn more below about how to work with this section below. After logging in to the MALL Partner portal, you will be the first to see a page with a general overview of your orders. For better orientation, you can choose to display orders only in a certain state or orders, at […]

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Processing of orders at the temporary closure of branches Uloženka by WE | DO

We may encounter a situation where branches are temporarily closed due to capacity, leave or illness. What to do if a customer chooses such a branch or your filing branch is closed? How to proceed with such an order can be found below. The customer has selected a branch that is temporarily closed If the branches are completely full, they are switched off for new […]

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MALL Partner Portal

This article will give you more information about the MALL Partner portal. You can find out what it is used for and how to work with the portal below. The partner portal is a page that helps you sell at MALL. It is used to edit the status of orders, upload or edit products, set up transport or export invoicing documents (with the manual method of billing). You will also find an overview of marketing campaigns, statistics and more. […]

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What is in a credit note

As part of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: Complaints Withdrawal from the purchase contract Correction of incorrectly entered status Delivered The credit note must contain the order number to which the document relates - see the return documents […]

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Manual billing, offset of receivables and payables

The customer buys goods from an Internet Mall retailer. Therefore, Internet Mall buys goods from you, the partner, only after the order is successfully delivered - it has the status Delivered. In the case of manual billing, the basic precondition is to send the correct documents for billing - xls with orders that have the correct status and are from you (partner) of the selected period. Billing period […]

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Checklist - List of checkpoints before launch

In this list you will find the mandatory points that must be met before starting. This will ensure a successful start in sales at MALL. Accesses you have successfully logged in to the MALL Partner portal you have logged in to your Sandbox account - it is used to check draft products, you can find more here API key (Client ID) - only for API connection, […]

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FastCentrik vs. Order Stocks MALL Partner

Here you will learn how to change the status of orders in FastCentrik so that they are correctly copied to the Partner Portal. To fully understand how statuses work in the Mall Marketplace, we recommend reading the "Order Statuses" article.

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Export for warehouse order picking

In the new design of the page with an overview of your orders, we have prepared for you the possibility to export selected orders in an optimized view for use in picking goods in stock. Creating this export is very simple and you can handle it in just three steps. 1) In the list of orders, mark the selected orders for picking. On the left side of the table, check the required […]

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Webhook for order statuses

We have prepared an effective way for you to detect changes in orders through webbook settings. Webhook allows you to receive notifications about changes in orders in real time. Webhook is basically an HTTP callback that allows you to pass a notification to a URL that you define based on certain changes made to your orders. Based on this notification, it is enough to call via […] to obtain updated data.

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