Orders in the MALL Partner portal

In the Orders section, you have information on orders received from customers by MALL. Learn more below about how to work with this section below. After logging in to the MALL Partner portal, you will be the first to see a page with a general overview of your orders. For better orientation, you can choose to display orders only in a certain state or orders, at […]

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Processing of orders at the temporary closure of branches Uloženka by WE | DO

We may encounter a situation where branches are temporarily closed due to capacity, leave or illness. What to do if a customer chooses such a branch or your filing branch is closed? How to proceed with such an order can be found below. The customer has selected a branch that is temporarily closed If the branches are completely full, they are switched off for new […]

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MALL Partner Portal

This article will give you more information about the MALL Partner portal. You can find out what it is used for and how to work with the portal below. The partner portal is a page that helps you sell at MALL. It is used to edit the status of orders, upload or edit products, set up transport or export invoicing documents (with the manual method of billing). You will also find an overview of marketing campaigns, statistics and more. […]

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What is in a credit note

In the course of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when we will need to issue such documents are: claims withdrawal from the purchase contract correction of incorrectly entered status Delivered The credit note must contain the order number to which the document refers - you can find it on the [...]

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Manual billing, offset of receivables and payables

The customer buys goods from the MALL retailer, therefore MALL buys goods from you, the partner. After the goods are delivered to the customer, the partner sets the order status of the goods to DELIVERED. The goods order status of DELIVERED is a prerequisite for billing. For manual billing, it is a prerequisite to send the correct billing documents - xls with orders that have the correct [...]

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FastCentrik vs. Order Stocks MALL Partner

Here you will learn how to change the status of orders in FastCentrik so that they are correctly copied to the Partner Portal. To fully understand how statuses work in the Mall Marketplace, we recommend reading the "Order Statuses" article.

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Export for warehouse order picking

In the new design of the page with an overview of your orders, we have prepared for you the possibility to export selected orders in an optimized view for use in picking goods in stock. Creating this export is very simple and you can handle it in just three steps. 1) In the list of orders, mark the selected orders for picking. On the left side of the table, check the required […]

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Webhook for order statuses

We have prepared an effective way for you to detect changes in orders through webbook settings. Webhook allows you to receive notifications about changes in orders in real time. Webhook is basically an HTTP callback that allows you to pass a notification to a URL that you define based on certain changes made to your orders. Based on this notification, it is enough to call via […] to obtain updated data.

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Cancel rate - number of canceled orders

Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. One of the basic prerequisites for how we can achieve this is to minimize canceled orders. Cancel rate is the ratio of canceled orders by the partner to all created orders that have passed the status OPEN (adjusted for test orders, manual interventions of the MALL Call Center by the customer). It is about […]

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Incorrect order status

You as a user can only work with order statuses in a defined order (see the figure below). If you enter an incorrect order status, you must use the web form available at https://new-partners.mallgroup.com/faq/ . In the Orders / Entering Order Status / Problem Order section. After entering the order number, select the Here button, enter the option according to your specific needs. The request will then be sent to […]

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