Our common goal is to have a satisfied customer who buys at MALL / Mimovrste regularly. One of the basic prerequisites for how we can achieve this is to minimize canceled orders. Cancel rate is the ratio of canceled orders by the partner to all created orders that have passed the status OPEN (adjusted for test orders, manual interventions of the MALL Call Center by the customer). It is about […]
Category: Orders and administration
Incorrect order status
You as a user can only work with order statuses in a defined order (see the figure below). If you enter an incorrect order status, you must use the web form available at https://new-partners.mallgroup.com/faq/ . In the Orders / Entering Order Status / Problem Order section. After entering the order number, select the Here button, enter the option according to your specific needs. The request will then be sent to […]
Order statuses
This article provides basic information about order statuses. Please follow the procedure below, see the information below. It is important to work with orders properly and on time according to the actual condition of your goods. Following these procedures will help prevent billing issues. Properly set statuses, including tracking data, allow customers to get up-to-date information about their shipments, which helps us […]
MALL Delivery and order statuses
Before activating the MALL Delivery service, it is necessary to be well acquainted with changes in the operation of order statuses. If you are already one of our experienced partners, you have been used to fully managing the status of orders from payment to successful or in some cases unsuccessful delivery. With the MALL Delivery service active, you will now be responsible for status changes […]
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