The following article lists the most common error messages for Heureka XML feeds and their meanings. Based on this information, fixing bugs in the Heureka XML feed will be easier.
Where to find error messages
Error messages are displayed after the first loading of feeds. You can find them in the MALL Partner portal, in the Heureka feed section, in the Feed status tab.
All the error messages are in the Unimported products and Deleted products lines. More detailed information will be displayed after clicking the Protocol button. The number of products that are faulty is also shown here.
In the log you will find your product ID and a specific error message that needs to be corrected.
The products that you find in the log were not uploaded to the system because they contain an important error that prevents the product from being saved to the system. Therefore, it is necessary to pay due attention to the messages and eliminate the errors.
See below for a list of the most common error messages and their meanings.
List of error messages
|ID: 123456, Error: variant [ID=123456] skipped due to missing parameters||When creating variant products, the mandatory element is not filled in PARAM.|
See our article for more information Variant products and how to set them up.
|ID: 123456, Error: Invalid MANUFACTURER or CATEGORYTEXT||One of the MANUFACTURER or CATEGORYTEXT elements is missing or invalid in the product feed. |
It is necessary to check both elements in the feed and adjust the one that is faulty. The system does not accept an empty element. Valid brand and category are key for uploading products.
|ID: 123456, Error: Unpaired or unaccepted brand 'escape'||The brand name 'Escape' is not paired in the partner portal or contains prohibited characters. After uploading the product feed, the brands we already have in the system are automatically paired. In that case, the brand name must not contain typos. If the brand does not pair automatically, it is necessary to create it first and then pair it. |
See our article for more information How to use brands with Heureka XML Feed.
Instructions on how to create a new brand can be found in the article here.
|ID: 123456, Error: Unpaired category 'Kitchen | Utensils | Ceramic bowls'||Category "Kitchen | Utensils | Ceramic bowls" is unpaired in the partner portal.|
We recommend using categorization according to Heureka, ie using CATEGORYTEXT, which are defined in the Heureka tree and pairing will take place automatically.
If you use your own categories, you need to manually pair these categories to Heureka category directly in the partner portal. We have paired Heureka categories and MALL categories, so the product will then be automatically uploaded to the correct category on MALL.
Instructions for pairing categories can be found here.
|ID: 123456, Error: Invalid value for id '123456'. Product ID is already used as a variant ID.||The system detected the same product ID in the feed twice. Each individual product or variant must have a unique ID.|
|ID: 123456, Error: Invalid EAN value for barcode '11256661'|
ID: 123456, Error: Invalid value for barcode ‚1 20 000 003‚. Max length is 13 chars.
|The EAN for the product is not valid.|
We check the number of characters, which should be a maximum of 13. Our system is also connected to the EAN database, so the validity of the EAN according to GS1 is also checked. You can use the available online EAN validators for checking.
|ID: 123456, Error: Image size exceeded. Allowed image size is 2MB.||The picture is too big. The maximum size for an image is 2 MB with a maximum resolution of 2000px x 2000px. The minimum image size is 100KB.|
|ID: 123456, Error: Sent media exceeded allowed value of 2000px. Your dimensions for media ‚https://www.mmm.sk/image/catalog/espace/koberecky/A123.jpg‘ is 2609px x 2573px.||The picture is too big. The maximum size for an image is 2 MB with a maximum resolution of 2000px x 2000px. The minimum image size is 100KB.|
|ID: 123456, Error: the product does not exist in the current feed||Notice that the product has been removed from the product feed, so it has also been deleted from our system.|
|ID: 123456, Error: Invalid URL 'public: /// 12'.||Image URL is invalid.|
|ID: 123456, Error: Invalid value for delivery_delay '255'. Max length is 2 chars. Use supply delay for higher values.||The delivery delay (delivery time) is taken by the system from the DELIVERY_DATE element from the product feed, see the article Required elements for Heureka XML feed. |
The value must be an whole number with a maximum of 2 characters.
|ID: 123456, Error: Unknown category id 'ND151'||This error message indicates an inconsistency in the pairing of the Heureka category and the MALL category. In this situation you need to contact us via FAQ, we will correct the discrepancy in our system.|
|ID: 123456, Error: Category ‚Heureka.sk | Home and garden Household Garnize 'has no SAP ID||Heureka category tree and MALL category tree are paired. Occasionally, it may happen that a category is not yet linked in our system, in which case you will find the error message above. In this situation you need to contact us via FAQ, we will correct the discrepancy in our system.|
|ID: 123456, Error: Value of parameter MP_TYPE cannot be empty.||This error message indicates an inconsistency in the pairing of the Heureka category and the MALL category. In this situation you need to contact us via FAQ, we will correct the discrepancy in our system.|
|ID: 123456, Error: Invalid value for id '10 +1 '. Allowed characters are: AZ, az, 0-9, _,. and -.||Product ID contains prohibited characters. Allowed characters are AZ, az, 0-9, _,., -.|
|ID: 123456, Error: Parameter CLASSIFICATION_OF_SAFE_AND for category ND102 does not exist.||This error message indicates an inconsistency in the pairing of the Heureka category and the MALL category. In this situation you need to contact us via FAQ, we will correct the discrepancy in our system.|
Note: We continuously update error messages.
If you come across a message that is not in this list, write to us via FAQ.
Other error messages and their settings in the Feed Status tab
Products without VAT settings
The VAT element is not included in the feed, so it is technically necessary to add VAT to the products. Just click on Set, select the appropriate tax rate and confirm.
Nastavujete jednu hodnotu DPH pro všechny produkty a nastavení stačí vykonat pouze jednou.
Pokud máte produkty, kde potřebujete mít rozdílné hodnoty DPH, je nutné do produktového feedu u daných produktů nastavit element VAT.
Po nastavení je potřebné produktový feed načíst.
Products without rounded price
There is a price in the feed that is not rounded, so it is necessary to technically adjust the price. Just click on Set and confirm. You only need to make the settings once. After setting up, you need to load the product feed.
Products without EAN
EANs are mandatory for us and it is necessary to add them to the products. For a list of IDs with missing EANs, click on Protocol. Only valid EANs need to be added, otherwise the system will evaluate this as an error and the product will not be uploaded to the system.