The following article lists the most common error messages for Heureka XML feeds and their meanings. Based on this information, fixing bugs in the Heureka XML feed will be easier.
Where to find error messages
Error messages are displayed after the first loading of feeds. You can find them in the MALL Partner portal, in the Heureka feed section, in the tab Feed status.
All error messages are in lines Non-imported products and Deleted products. More detailed information will be displayed after clicking the button Protocol. The number of products that are faulty is also shown here.
In the log you will find your product ID and a specific error message that needs to be corrected.
The products that you find in the log were not uploaded to the system because they contain an important error that prevents the product from being saved to the system. Therefore, it is necessary to pay due attention to the messages and eliminate the errors.
See below for a list of the most common error messages and their meanings.
List of error messages
|ID: 123456, Error: Invalid MANUFACTURER or CATEGORYTEXT||One of the MANUFACTURER or CATEGORYTEXT elements is missing or invalid in the product feed. |
It is necessary to check both elements in the feed and adjust the one that is faulty. The system does not accept an empty element. Valid brand and category are key for uploading products.
|ID: 123456, Error: Unpaired or unaccepted brand 'escape'||Brand 'Escape' is not paired in the partner portal or contains illegal characters. After uploading the product feed, the tags we already have in the system are automatically paired. In that case, the brand name must not contain typos. If the brand does not pair automatically, it is necessary to create and pair it. |
See our article for more information How to tag with Heureka XML Feed.
Instructions for establishing a new brand can be found in the article here.
|ID: 123456, Error: Unpaired category ‚Kitchen | Needs Ceramic bowls'||Category “Kitchen | Needs Ceramic bowls' is unpaired in the partner portal.|
We recommend using categorization according to Heureka, ie using CATEGORYTEXT, which are defined in the Heureka tree and pairing will take place automatically.
If you use your own categories, you need to manually pair these categories to Heureka category directly in the partner portal. We have paired Heureka categories and MALL categories, so the product will then be automatically uploaded to the correct category on MALL.
Instructions for pairing categories can be found here.
|ID: 123456, Error: Invalid value for id '123456'. Product ID is already used as a variant ID.||The system detected twice the same product ID in the feed. Each individual product or variant must have a unique ID.|
|ID: 123456, Error: Invalid EAN value for barcode '11256661'|
ID: 123456, Error: Invalid value for barcode ‚1 20 000 003‚. Max length is 13 chars.
|The EAN for the product is not valid.|
We check the number of characters, which should be a maximum of 13. Our system is also connected to the EAN database, so the validity of the EAN according to GS1 is also checked. You can use the available online EAN validators for checking.
|ID: 123456, Error: Image size exceeded. Allowed image size is 2MB.||The picture is too big. The maximum size for an image is 2 MB with a maximum resolution of 2000px x 2000px. The minimum image size is 100KB.|
|ID: 123456, Error: Sent media exceeded allowed value of 2000px. Your dimensions for media ‚https://www.mmm.sk/image/catalog/espace/koberecky/A123.jpg‘ are 2609px x 2573px.||The picture is too big. The maximum size for an image is 2 MB with a maximum resolution of 2000px x 2000px. The minimum image size is 100KB.|
|ID: 123456, Error: product not exists in current feed||Notice that the product has been removed from the product feed, so it has also been deleted from our system.|
|ID: 123456, Error: Invalid URL 'public: /// 12'.||Image URL is invalid.|
|ID: 123456, Error: Invalid value for delivery_delay '255'. Max length is 2 chars. Use supply delay for higher values.||The delivery delay (delivery time) is taken by the system from the DELIVERY_DATE element from the product feed, see the article Required elements for Heureka XML feedy. |
The value must be an integer with a maximum of 2 characters.
|ID: 123456, Error: Unknown category id 'ND151'||This error message indicates an inconsistency in the pairing of the Heureka category and the MALL category. In this situation, you need to contact your Onboarding a specialist to correct the discrepancy in our system.|
|ID: 123456, Error: Category ‚Heureka.sk | Home and garden Household Garnize 'has no SAP ID||Heureka tree categories and MALL tree categories are paired. In rare cases, it may happen that a category is not yet connected in our system, in which case you will find the error message above. In this situation, you need to contact your Onboarding specialist who re-pairs the category.|
|ID: 123456, Error: Value of parameter MP_TYPE cannot be empty.||This error message indicates an inconsistency in the pairing of the Heureka category and the MALL category. In this situation, you need to contact your Onboarding a specialist to correct the discrepancy in our system.|
|ID: 123456, Error: Invalid value for id '10 +1 '. Allowed characters are: AZ, az, 0-9, _,. and -.||Product ID contains illegal characters. Allowed characters are AZ, az, 0-9, _,., -.|
|ID: 123456, Error: Parameter CLASSIFICATION_OF_SAFE_AND for category ND102 does not exist.||This error message indicates an inconsistency in the pairing of the Heureka category and the MALL category. In this situation, you need to contact your Onboarding a specialist to correct the discrepancy in our system.|
Note: We continuously update error messages.
If you come across a message that is not in this list, write to us via FAQ.
Other error messages and their settings in the Feed Status tab
Products without VAT settings
The VAT element is not listed in the feed, therefore it is necessary to technically add VAT to the products. Just click on Set, select the appropriate tax rate and confirm.
You set one VAT value for all products and only need to make the settings once. Setting multiple tax rates is not technically possible. The field remains highlighted in red. After setting, the product feed needs to be loaded.
Products without rounded price
There is a price in the feed that is not rounded, so it is necessary to technically adjust the price. Just click on Set and confirm. You only need to make the settings once. The field remains highlighted in red. After setting, the product feed needs to be loaded.
Products without EAN
EANs are mandatory for us and it is necessary to add them to the products. You can find the list of IDs with missing EAN by clicking on Protocol. It is necessary to add only valid EANs, otherwise the system will evaluate it as an error and the product will not be uploaded to the system.