credit note | MALL Partner - Marketplace Help

Credit notes in MALL Self-Billing, in automatic billing

Dec 15, 2020 | Finance and billing

MALL Self-Billing is a form of invoicing that allows the customer (buyer), Allegro Retail a.s., to issue tax documents on behalf of its suppliers (Partners) and to pay the obligations arising from such issued tax documents in the normal way. In the event that...

Withdrawal from the purchase contract within 14 days

Aug 11, 2020 | Complaints and returns

This article will guide you through the process of withdrawal from the purchase contract (hereinafter referred to as "OOKS") at MALL.As we already know, the customer can change his mind about the purchase and withdraw from the contract, which was concluded outside the business premises, within the statutory period. This...

Claims for goods

Jul 16, 2020 | Complaints and returns

This article is about how to manage the complaint process at MALL.Complaints are one of the most negative situations that can affect the customer experience. This process is set up to manage it in the best way possible and leave the customer with an overall...

What the credit note must contain

Apr 27, 2020 | Finance and billing, Complaints and returns

In the course of our mutual cooperation, there may be situations when it is necessary for you to issue a credit note - a corrective tax document.The most common situations when it will be necessary to issue such documents are: claims withdrawal from the purchase contract correction of incorrectly entered status...

Order status entered incorrectly

Jan 2, 2020 | Orders and administration

You as a user can work with order statuses only in a defined order (see picture below) In case of entering an incorrect order status, you need to use the web form available at https://new-partners.mallgroup.com/faq/ .