Credit notes in Self-billing, automatic billing

Self-billing is a form of invoicing that allows the customer (buyer), Internet Mall a.s., to issue tax documents on behalf of its suppliers (partners) and to pay the obligations arising from such issued tax documents in the normal way. In the event that the customer withdraws from the purchase contract, the central warehouse in Jirny sends these returned orders to the partner's warehouse.The [...]

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Withdrawal from the purchase contract within 14 days

This article will guide you through the process of Withdrawal from the Purchase Agreement (hereinafter "OOKS") at MALL. As we already know, the customer can reconsider the completed purchase and withdraw from the contract, which was concluded outside the business premises, within the statutory period. We can influence this decision by providing the customer with all the necessary information for each product. The rule here is, […]

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Claims

This article is used to follow the complaint process on MALL. Complaint is one of the most negative situations that can affect the customer experience. This process is set up so that we can handle it as best we can and leave the customer a good memory overall. Individual steps for claiming goods Receipt from the customer If the customer complains about the goods, he usually turns […]

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What is in a credit note

As part of our mutual cooperation, a situation may arise where it is necessary for you to issue a credit note - a corrective tax document. The most common situations when it will be necessary to issue these documents are: Complaints Withdrawal from the purchase contract Correction of incorrectly entered status Delivered The credit note must contain the order number to which the document relates - see the return documents […]

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Incorrect order status

You as a user can only work with order statuses in a defined order (see the figure below). If you enter an incorrect order status, you must use the web form available at https://new-partners.mallgroup.com/faq/ . In the Orders / Entering Order Status / Problem Order section. After entering the order number, select the Here button, enter the option according to your specific needs. The request will then be sent to […]

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