In order to simplify logistics and warehouse processes, we have prepared changes in transport settings. We allow you to make settings that reflect the reality of the logistics situation as much as possible. For more information on which areas of the transport settings are affected by the changes, see the article below. You can edit the settings directly in the MALL Partner Portal or via the API. New changes.
To simplify logistics processes, process and pick up orders, you now have the opportunity to use the MALL Delivery service in the Czech Republic and Slovakia. Introduction to MALL Delivery Below you will find a guide to important articles on setting up the MALL Delivery service correctly, understanding the whole process and successfully picking orders for carriers. If you are interested in how MALL Delivery works, what does it mean […]
We may encounter a situation where branches are temporarily closed due to capacity, leave or illness. What to do if a customer chooses such a branch or your filing branch is closed? How to proceed with such an order can be found below. The customer has selected a branch that is temporarily closed If the branches are completely full, they are switched off for new […]
The MALL Delivery service is available not only in the partner portal, but also through the API. If you already have a connection, you can make relatively simple adjustments to call additional functions. 1. Calling order statuses You can recognize orders with the active MALL Delivery service by the parameter mdp = true. Make sure that your system is not included in the new order process settings […]
To ensure a smooth launch of the MALL Delivery service, we recommend that you review the changes to your logistics and ordering processes. We have prepared a summary of the most important ones. 1. Changes to your warehouse Prepare for the new sourcing as you get labels for your packages and make sure you will be processing new orders correctly once activated. From the date of activation of MALL [...]
The correct setting of delivery delay and close time is necessary to pass relevant information to the customer about the delivery of the order. Delivery delay The delivery delay value represents the time interval for delivering the order to the end customer. The partner sets the value with an integer in working days for individual transports. Partners do not ship over holidays and weekends, so the delivery delay these days […]
Compared to the standard version of the settings with the MALL Delivery service active, the transport configuration is considerably limited. When selecting the MALL Delivery service, it takes over the options for setting up MALL transport. All parameters such as the price of transport for the customer or the limits of free transport now fall under the administration of our team. The only parameter that you, as our partner, continue to manage is the Delivery time […]
If you are interested in the MALL Delivery service, the easiest way to apply is directly in the MALL Partner Portal. You will find the option to apply under the Transport/MALL Delivery tab. When you click on the button I want MALL delivery, a form will pop up where you can select the option of delivering your shipments at the delivery branch or the option of collection from the warehouse and fill in your contact details. [...]
Even if you use the MALL Delivery service, it happens from time to time that the customer does not pick up the ordered goods. See this article for how to proceed in this situation. The MALL Delivery service not only allows you to focus more on the selection of assortment and picking of shipments, but also helps you with almost immediate updating of order statuses. At moment, […]
With the MALL Delivery service active, the MALL Partner platform creates a shipment for you to an authorized carrier and provides you with a label for each package. Label format The service currently supports two basic label formats, namely PDF (standard size 4 labels per A4) and ZPL. Both formats are available via the API and in […] when activating the service.