How to change your connection type

This article describes the procedure for changing the connection type and also the procedure for switching to Baselinker.

Content:

• Home
• Important points
• What should I do if I want to change the connection?
• Change according to the individual type of the new connection:
  • Switch to manual connection
  • Switch to Heureka XML feed
  • Switch to MALL XML feed
  • Switch to API
• Switch to Baselinker connection

Home

In our system we offer 4 connection types:

• Manual connection
• Heureka XML feed
• MALL XML feed
• API

Plugins offered by external companies can also be used to connect products. The plugins use the API connection, MALL XML feed or Heureka XML feed. This information is provided by the plugin provider.

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Important points

• This article is only for launched partners who have already activated their products.
• Changing product connections is independent of order management.
• The change of connection takes place in your Live Account, so there is no need to create a new account. You can test the correctness of the connection before the real change on the assigned Test account, which is assigned temporarily.
• The connection change can only be carried out with the help of our Onboarding Specialist. Therefore it is essential to follow the procedure described below.
• As part of the connection change, you need to disable product updates in the old connection type so that the old connection type does not make unwanted edits to products in the new connection type. The API connection needs to be disabled by the partner, for Heureka XML feed and MALL XML feed the Onboarding specialist will stop the update. Manual type of connection is not updated automatically, so there is no need to disable updates in this case.
• We do not recommend changing to Heureka XML feed as some features are limited and it also does not provide full use of the product promotion option.
• As part of the reconnection, the monthly listing fees may also change depending on the existing versus new type of connection. For manual connection it is 290 Kč/month and for other types of connection it is 990 Kč/month. The change in charges is always effective from the beginning of the next calendar month.
• If the option to delete products has been selected, it is recommended to upload the products with the draft attribute so that you can check the products before their activation.
• A change of connection may result in a temporary loss of the original products or deletion of the product history.
• All plugin and integrator types can be found here: https://new-partners.mallgroup.com/services/.

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How to proceed if I want to change the connection:

1. Sending the necessary information

This step is only done through the Help Center in the following way: Help Center -> Technical Support, Products and Activations -> Technical Help -> I want to change the connection type. Or you can use the direct link to this section here. Here you select a new connection type and fill in the necessary information. A connection change request is then sent.

2. Acceptance of the request and initial setup by MALL

Once your application is accepted, you will be assigned an Onboarding Specialist to assist you in the process. They will first confirm your request and assign you a test account where you can test the new connection.

If you enter the same email address as your Live Account to access your Testing Account, when you log into the Live Account MALL Portal, you will also find your Testing Account under your active account in the upper right corner. If you want to keep the accounts separate, enter a different email address for the Testing Account.

3. Fine-tuning the new connection type

We view the change of connection as a new implementation. Therefore, it is necessary to work proactively within the connection change to ensure that the integration of the new connection is completed as soon as possible within the specified SLAs for each connection type. You will be provided with technical support from your assigned Onboarding Specialist throughout the process.

4. Product inspection

Products must be uploaded in accordance with our conditions for the correct appearance of the product. After successful uploading and fine-tuning of the products from your side, you need to inform the Onboarding Specialist that everything is ready for checking.

If the check is successful, you can proceed to activation.

5. Switching the new connection to a live account

After a successful product check, everything is ready to be reconnected to the live account. As part of the first step - the connection change request - you choose whether you want to delete or keep the products. Then the Onboarding Specialist will change the connection type and the products will be uploaded as new or updated. The partner then checks that everything has uploaded correctly and passes the information to their Onboarding Specialist.

After confirmation from the partner, the Onboarding Specialist will perform a check and if everything is set up correctly, they will send an email with instructions for product activation.

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Change of connection according to the individual type of new connection

Switch to manual connection

1. It is necessary to send a request for a change of connection via Help Centre. The request will also include information on whether existing products will need to be deleted or will be reloaded.
2. You will be assigned an Onboarding Specialist who will assist you during the change of connection and implement the change in our system.
3. You will be assigned a test account where you will try manual product creation and subsequent portfolio work.
4. After successful testing, you will instruct the Onboarding Specialist that the change to the live account can begin.
5. The onboarding specialist will change the connection type in our system and delete or keep your products (this information must be included in the connection change request). They will also send you instructions on how to proceed. Note: When changing the connection, you need to disable product updates in the old connection type so that the old connection type does not perform unwanted updates on your products in the new connection type. The API connection needs to be disabled by the partner, for Heureka XML feed and MALL XML feed the Onboarding specialist will stop the update.
   • Change of connection with deletion of products - Onboarding specialist deletes the products after the change of connection, the partner then uploads and checks the new products. After the check, the Onboarding Specialist will be informed that the products are ready.
   • Changing the connection while keeping the existing products - Onboarding specialist will only change the connection and keep the existing products. The specialist then informs the partner that the connection has been changed and the partner can edit their products as required. After editing, the partner must check the products and inform the Onboarding Specialist that the products are ready for checking.
6. After a successful check, the Onboarding Specialist will check all account settings, fees and then inform the partner that the products are OK and can be activated. The partner activates the products and the change is complete.
7. If the inspection was not successful, the Onboarding Specialist forwards the products back to the partner for repair.

Switch to Heureka XML feed

WARNING: As mentioned in the important points, we generally do not recommend changing to the Heureka XML feed connection due to the limited functionality of this type of connection.

1. It is necessary to send a request for a change of connection via Help Centre. The request will also include information on whether existing products will need to be deleted or will be reloaded.
2. You will be assigned an Onboarding Specialist who will assist you during the change of connection and implement the change in our system.
3. You will be assigned a test account to try out your new EmbeddingHeureka XML feed on the MALL Partner Portal. Within the Heureka XML feed connection the following is needed:
   • Pairing brands
   • Pair categories, parameters, values and create variant products if needed
   • Check and fix any error messages
4. After successful testing, you will instruct the Onboarding Specialist that the change to the live account can begin.
5. The onboarding specialist will change the connection type in our system and delete or keep your products (this information must be included in the connection change request). They will also send you instructions on how to proceed. Note: When changing the connection, you need to disable product updates in the old connection type so that the old connection type does not perform unwanted updates on your products in the new connection type. The API connection needs to be disabled by the partner, for MALL XML feed the Onboarding Specialist will stop the update. Manual connection type does not update automatically, so there is no need to disable updates in this case.
   • Change of connection with deletion of products - Onboarding specialist deletes the products and uploads Heureka XML feeds after the connection change. He then passes the information to the partner that the change has been made and the partner must then check their products. After checking, the Onboarding Specialist will pass on the information that the products are ready for checking.
   • Changing the connection while keeping the existing products - Onboarding specialist will only change the connection and keep the existing products. Then the specialist passes the information to the partner that the connection has been changed, the feeds have been loaded and the partner then checks if the products have been updated according to the Heureka XML feed. After the check, the partner passes on the information to the Onboarding Specialist that the products are ready for checking.
6. After a successful check, the Onboarding Specialist will check all account settings, fees and then inform the partner that the products are OK and can be activated. The partner activates the products and the change is complete.
7. If the inspection was not successful, the Onboarding Specialist forwards the products back to the partner for repair.

Switch to MALL XML feed

1. It is necessary to send a request for a change of connection via Help Centre. The request will also include information on whether existing products will need to be deleted or will be reloaded.
2. You will be assigned an Onboarding Specialist who will assist you during the change of connection and implement the change in our system.
3. You will be assigned a test account to try out your new uploaded MALL XML feed to the Partner Portal. If error messages appear after loading, it will be necessary to edit the feed according to their wording.
4. After successful testing, you will instruct the Onboarding Specialist that the change to the live account can begin.
5. The onboarding specialist will change the connection type in our system and delete or keep your products (this information must be included in the connection change request). They will also send you instructions on how to proceed. Note: When changing the connection, you need to disable product updates in the old connection type so that the old connection type does not perform unwanted updates on your products in the new connection type. The API connection needs to be disabled by the partner, for Heureka XML feed the Onboarding specialist will stop the update. Manual connection type does not update automatically, so in this case there is no need to disable updates.
   • Change of connection with deletion of products - Onboarding specialist deletes the products and uploads MALL XML feeds after the connection change. He then passes the information to the partner that the change has been made and the partner must then check his products. After checking, the Onboarding Specialist will pass on the information that the products are ready for checking.
   • Changing the connection while keeping the existing products - Onboarding specialist will only change the connection and keep the existing products. Then the specialist passes the information to the partner that the connection has been changed, the feeds have been loaded and the partner then checks if the products have been updated according to the MALL XML feed. After the check, the partner passes on the information to the Onboarding Specialist that the products are ready for checking.
6. After a successful check, the Onboarding Specialist will check all account settings, fees and then inform the partner that the products are OK and can be activated. The partner activates the products and the change is complete.
7. If the inspection was not successful, the Onboarding Specialist forwards the products back to the partner for repair.

Switch to API

1. It is necessary to send a request for a change of connection via Help Centre. The request will also include information on whether existing products will need to be deleted or will be reloaded.
2. You will be assigned an Onboarding Specialist who will assist you during the change of connection and implement the change in our system.
3. You will be assigned a test account to try out your new API using the API key of the test account.
4. After successful testing, you will instruct the Onboarding Specialist that the change to the live account can begin.
5. The onboarding specialist will change the connection type in our system and delete or keep your products (this information must be included in the connection change request). They will also send you instructions on how to proceed. Note: When changing the connection, you need to disable product updates in the old connection type so that the old connection type does not perform unwanted updates on your products in the new connection type. For the Heureka XML feed and MALL XML feed, the Onboarding Specialist will stop the update. The manual connection type does not update automatically, so there is no need to turn off updates in this case.
   • Change of connection with deletion of products - Onboarding specialist deletes the products after the change of connection, the partner then uploads the new products via API using the API key of the live account and checks. After checking, the Onboarding Specialist will pass on the information that the products are ready for checking.
   • Changing the connection while keeping the existing products - Onboarding specialist will only change the connection and keep the existing products. Then the specialist passes the information to the partner that the connection has been changed and the partner updates their products via the API using the sharp account API key. He then performs a check to ensure that the products have been updated correctly. After the check, the partner passes the information to the Onboarding Specialist that the products are ready for checking.
6. After a successful check, the Onboarding Specialist will check all account settings, fees and then inform the partner that the products are OK and can be activated. The partner activates the products and the change is complete.
7. If the inspection was not successful, the Onboarding Specialist forwards the products back to the partner for repair.

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Switch to Baselinker connection

A different procedure is required for the connection to Baselinker, as no test account is required in this case. The procedure is as follows:

• The partner sends the application via Help Center.
• The Partner is then contacted by the Onboarding Specialist assigned by MALL.
• The partner deactivates feeds if this is his original connection method (activated feeds would cause product overwriting between connection methods).
• Partner uploads its products to the Baselinker platform, where they inserts the MALL API key. Products must comply with requirements for the correct appearance of products. The partner checks the products and informs the Onboarding Specialist that the products are ready for import.
• The onboarding specialist deletes the products on the existing account, changes the API connection and passes the information to the partner, who then imports the products from Baselinker.
• The onboarding specialist will check a few products and make sure the products are in line with our product appearance requirements and ready for inspection.
• The onboarding specialist will forward the results of the check to the partner:
  1. After a successful check, the Onboarding Specialist then informs the partner that the products are OK and no further adjustments are needed, and the change is completed.
  2. If the inspection was not successful, the Onboarding Specialist forwards the products back to the partner for repair. After the products have been corrected, a second inspection takes place. After a successful check, the procedure from the previous point (1.) is followed.

Important:
All technicalities need to be addressed within the Baselinker account. If you have any questions about your Baselinker account, please contact Baselinker support. For more detailed information, please see our article here.

As the change of connection to Baselinker involves deleting products and waiting for the newly uploaded products to be checked, there may be a temporary outage of products on the site due to internal system synchronisation.

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