WELCOME
TO THE KNOWLEDGE BASE!

Whether you don't know how to set up the Portal, print shipping labels, or are struggling with marketing campaigns, our knowledge base is here for you!

Article categories

Please choose from the categories shown below.



and Webinars

E-mail communication

Webinars

• MALL Delivery Slovakia

- Order feed



Delivery

MALL Delivery

Options for setting up your own delivery

- Changes in delivery prices and compensation

- Delivery and its settings



Finance and billing

- Types and ways of billing

- MALL Self-Billing, the automatic billing

- Manual billing, offset of receivables and payables

- Billing and bank details



How to get started

- How to choose a suitable connection

- MALL Partner Portal

- Delivery and its settings

- Types and ways of billing



Orders and administration

- Orders in the MALL Partner Portal

- How to process an order

- Order statuses

- How to insert order tracking



Marketing and sales support

• Expand your sales to other countries

- Expansion of the product portfolio

- How to use Marketing campaigns at MALL

- Statistics on MALL Partner portal



Technical connection

Connection methods
Partner portal - settings
Connection of accessories
- How to choose a suitable connection



SLA - quality of services



Complaints and returns

- Basic information on complaints and Withdrawal from the purchase contract - Legislation in Czech Republic

- Claims

- Withdrawal from the purchase contract within 14 days

- The process of returning goods

NEWEST ARTICLES

We have launched new delivery options on Mimovrste.com and Mall.hr

Dear partner, We have introduced new delivery options on the Mimovrste.com and Mall.hr platforms, including delivery to Pudo Points and parcel lockers. This provides your customers with increased flexibility...

GBTC changes from August 1, 2025

Dear Partner, On August 1, 2025, we will introduce changes to the MALL Partner General Business Terms and Conditions (further referred to as "GBTC"). You can find the GBTC here. Who will be affected by the changes The GBTC concerns mainly all MIMOVRSTE Partners...

What obligations the GPSR imposes on you

Under a new European Union regulation, the General Product Safety Regulation (GPSR), which came into force on 13 December 2024, you must now include new mandatory information in your offers. What information must you include in your offers Manufacturers' information: name,...

VAT rates in Slovakia will change from 1 January 2025

Dear Partner, VAT rates in Slovakia will change from 1 January 2025. What will change The current standard VAT rate of 20 % will increase to 23 %. The reduced VAT rate of 10 % will be abolished. A new VAT rate of 19 % will be introduced. It will apply, inter alia, to:...

New label "Guaranteed delivery by Christmas"

Dear Partner, on MALL.cz, MALL.sk and Mimovrste.com you can now highlight your products with the "Guaranteed delivery by Christmas" label. If some of your products are guaranteed to be delivered by 23 December 2024, you can mark them with the XD24 label.

Notification of changes to billing information

Dear Partner, On 1 January 2025, your business partner Internet Mall Slovakia s.r.o. will be renamed to Allegro Slovakia s.r.o. What does this mean for you For transactions made from 1 January 2025 (inclusive), please indicate on all invoices, credit notes and other...

End of partner sales on MALL.cz and MALL.sk

Dear Partner, Thank you for mutual business cooperation! Partner sales on MALL.cz and MALL.sk (3P business) will be terminated on 31 December 2024*. As a result, we will terminate your business contract with MALL. You will receive the termination document in the following weeks. Your...